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4 weeks ago
**Role/ Job Title**:
Customer Service Executive
**Function/ Department**:
Customer Experience
**Job Purpose**:
The role entails the responsibility of generating business through different channels. It includes administering and training a team of executives to expand business in that particular locality/branch.
**Roles & Responsibilities**:
Sourcing and managing channels from the market and acquiring business from them
Ensuring quality portfolio by minimizing delinquency and rejection
Extensive knowledge and understanding of retails assets, products, operations and current market trends
Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
Create environment for team to focus on automation and digital enablement to fulfil customer needs holistically
Attract & retain best-in class talent to meet Bank's rapid growth targets
**Education Qualification**:
**Graduation**: Any Graduation.
**Post-graduation**: Any Post-graduation.
**Experience**:
2 - 5 years of experience in sales.
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