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Call Center Executive

2 months ago

Visakhapatnam Andhra Pradesh, India Mahatma Gandhi Cancer Hospital & Research Institute Full time

The Call Center Executive is responsible for managing incoming and outgoing calls from patients, providing information about the hospital’s services, scheduling appointments, addressing inquiries, and ensuring excellent patient experience. This role requires strong communication skills, patience, and the ability to handle sensitive medical information with confidentiality.

Key Responsibilities:

- **Handle Inbound and Outbound Calls**: Manage a high volume of inbound and outbound calls in a timely manner.
- **Patient Interaction**: Answer patient inquiries, provide information about hospital services, and address patient concerns.
- **Appointment Scheduling**: Schedule and confirm patient appointments, follow up on no-shows, and manage appointment cancellations or rescheduling.
- **Information Management**: Accurately enter and update patient information in the hospital’s database.
- **Coordination**: Liaise with different hospital departments to resolve patient issues and coordinate care.
- **Customer Service**: Provide exceptional customer service, ensuring a positive patient experience.
- **Follow-Up**: Conduct follow-up calls to ensure patient satisfaction and address any unresolved issues.
- **Compliance**: Adhere to hospital policies, procedures, and confidentiality requirements.

Qualifications:

- **Education**: High school diploma or equivalent; a degree or certification in a related field is preferred.
- **Experience**: Previous experience in a call center, customer service, or healthcare setting is preferred.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to handle sensitive information with confidentiality.
- Patience and empathy in dealing with patients and their families.
- **Language**: Proficiency in multiple languages is an advantage.

Personal Attributes:

- **Compassionate and Patient-Centered**: Demonstrates a caring and empathetic approach to patient interactions.
- **Detail-Oriented**: Ensures accuracy in data entry and patient information management.
- **Problem Solver**: Capable of resolving issues and providing solutions to patient concerns.
- **Team Player**: Works well in a team environment and collaborates with colleagues across departments.
- **Adaptable**: Able to handle a dynamic and fast-paced work environment.

Working Conditions:

- **Work Environment**: Office setting within the hospital.
- **Hours**: Shift-based, may include evenings, weekends, and holidays.
- **Physical Requirements**: Sitting for extended periods, using a computer and telephone.

**How to Apply**:
**Contact Number: 9154966732**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (required)

**Language**:

- Odia (required)

Work Location: In person

**Speak with the employer**
+91 9154966732