Customer Support Executive

1 month ago

Mumbai, India LogFix SCM Solutions Pvt Ltd Full time

ob Description: Customer Support / Front Desk Support

Location: 299-301, Kalbadevi Rd, Marine Lines East, Chira Bazaar, Kalbadevi, Mumbai, Maharashtra

400002

Experience: 0-2 years

Education: Any Graduation

Languages: English and Hindi (proficiency in both languages required)

**Job Summary**:
We are seeking a motivated and customer-oriented individual to join our team as a Customer Support / Front Desk Support.

**Responsibilities**:

- Handle customer complaints, providing appropriate solutions and alternatives within specified time limits.
- Follow up with customers to ensure prompt resolution of issues.
- Maintain accurate records of customer interactions, process customer accounts, and file necessary documents.
- Adhere to communication procedures, guidelines, and policies to ensure consistent and professional customer service.
- Go the extra mile to engage customers and provide exceptional service.
- Take ownership of customer enquiries and communications, including referrals to other services, agencies, stakeholders, and organizations.
- Identify customer needs and expectations and deliver service requests efficiently and consistently to achieve first contact resolution.
- Respond to telephone (24*7), electronic, or face-to-face service requests, enquiries, and customer communications, utilizing Information and Communications Technology (ICT) to enhance service delivery.
- Handle cash handling and payment facilities, including accepting, allocating, and reconciling payments.
- Act as an advocate for the Customer First Contact Centre and promote positive communication across the organization, fostering constructive and effective relationships.
- Adhere to the guidelines for confidentiality and the release of information, ensuring compliance with the Data Protection Act.
- Flexibility to attend stalls and events, especially for counter sales activities (preferred).

**Requirements**:

- Bachelor's degree in any discipline.
- 0-2 years of experience in a customer support or similar role (freshers are welcome).
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient approach when dealing with customers.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and processes.
- Flexibility to work in shifts, including weekends and public holidays.

We offer competitive compensation and opportunities for growth within our organization.

To apply, please submit your resume and a cover letter highlighting your relevant experience and skills.

**Job Type**: Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Counter Sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 8668072276

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