Collections Representative

1 week ago

Chennai Tamil Nadu, India Toast Full time

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

**Key Responsibilities**
- Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
- Review, investigate, and resolve a steady volume of daily inbound cases
- Respond to customer account inquiries and follow through to resolution in a timely manner
- Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
- Post customer payments, refunds, and deposits by recording ACH and credit card transactions
- Provide weekly reporting related to past due accounts and give recommendations for resolution
- Work closely with Care and Accounting teams to identify customer trends and behaviors
- Collaborate with other teams to identify and implement efficiencies in the collections process
- Consistently meet strict deadlines related to month-end close.
- Ad hoc projects as necessary

**Qualifications**
- Extreme attention to detail and meticulous organisation
- Strong technical aptitude
- Excellent written and verbal communication skills
- Confidence prioritising and making time sensitive decisions in a fast-paced environment
- Excellent time management and strong sense of urgency
- Relentless problem-solver

**Job Details**

Work Timings: 2pm - 11pm IST (Hybrid)

**Bonus Skills**:

- Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems

**We are Toasters**

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

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