Guest Service Representative

5 months ago


Chennai Tamil Nadu, India Hindustan Recruitment Full time

**Roles And Responsibilities**:

- To represent the Program and the organization at the hotel.
- Responsible for enrolments of walk in and other customers into the Membership.
- Collection of data from the hotels of potential Members and a possible reach out to them for enrolment.
- Engagement with Members walking into the hotels to build a relationship.
- Coordination with the hotel teams for reservation and other requests and responding back to the customers.
- Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis.
- Understanding Program performances and always presenting that in an articulate manner to the hotel teams to build the value of the Program and the company with those stakeholders.
- Ensuring confidentiality of all company information is maintained at all times.

**Desired Profile**:

- Excellent social and verbal communication skills in English.
- Self-motivated, smart, confident with excellent presentation skills.
- Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage.
- Willing to work on roasters including weekends.
- Salary: 30k to 35k per month
- Benefits: Incentives, Meals

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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