Customer Support Executive

7 months ago


Chembur Mumbai Maharashtra, India Zouk Full time

About Us:
Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in bags, wallets and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India.

The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal), Sharp Ventures (Harsh Mariwala family office), JJ Family Office, Dilip Khandelwal and the founders of Mamaearth, Beardo, Wow Skin Science, Sugar Cosmetics & Atomberg

Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 6,00,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021.

Website:
We are looking for a Customer Experience Executive who can interact with Customers and coordinate with the different teams to provide a solution with empathy. Key parts of the process would include
- Respond to customer queries across all support channels promptly.
- Coordinate with our Operations Team to ensure proper dispatch of packages.
- Ensure a smooth delivery experience, by working with our delivery partners.
- Ensuring the customer has a positive experience with the brand.
- Prepare basic reports in Excel to analyze the performance
- We hope that this person can grow their career with us and learn different parts of the business in the coming years.

Who are we looking for?
- Excellent Verbal & Written Communication skills
- Good analytical skills and familiarity in working with Excel
- Passionate about Customer Support

Why join us?

We are a young and dynamic team, so you will get to make a significant impact, learn a lot and have fun in the process.

We are building our team as well, so this is a great opportunity to quickly climb up the ladder and become among the top D2C experts in India. We are a funded, capital efficient business, with best-in-class D2C founders as our investors.

We are rapidly growing, so you get to be a part of the hyper growth phase and quickly grow with us.

Job Details:

- Work timings: Mon to Sat
- Office:Work from Office
- Chembur,Mumbai

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9000000000



  • Chembur, Mumbai, Maharashtra, India Zouk Full time

    About Us: Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in bags, wallets and footwear. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of...


  • Mumbai, India Aditi Tracking Support pvt Ltd Full time

    **Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...


  • Mumbai, India Aditi Tracking Support pvt Ltd Full time

    **Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...


  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Mumbai, Maharashtra, India MEDDIRECT Full time

    Company Description MedDirect Services Private Limited belongs to Health Care and Medical Industry. It is a BPO company that offers multi-lingual support, cold chain logistics around the globe, and consultation services to businesses. Our company is committed to providing superior services to our clients, and we are constantly innovating and improving what...


  • Mumbai, Maharashtra, India The Sleep Company Full time

    **We Are Hiring for Customer Support Executive in The Sleep Company** **About Company**: Position**:Customer Support Executive ( Voice )** Location **:Jogeshwari,Mumbai** Shift Time **:9:30 AM to 6:30 PM** **10: 00 AM to 7:00 PM** Holiday: **One Rotational Off between Monday To Friday** **Saturday and Sunday Fixed Working** **Requirement**: - HSC or...


  • Chembur, Mumbai, Maharashtra, India Jayesh Group Full time

    Position - Customer Service Executive(Female ) Qualifications: B.Sc / M.Sc with excellent communication skills, English vocabulary and creativity in generating Businesses, overseas inquiry generation and service support to customers. Proficiency in MS office especially excel, advanced Excel required. The position reports to Director-Mktg. Experience: 8-10...


  • Mumbai, Maharashtra, India GM Infotech Full time

    **We are urgently hiring for Customer Support Executive** **Position: Customer Support Executive - Export** **Location: Sakinaka, Andheri (E)** **Timings: 10:00 to 6:30 PM** **Job profile**: - Coordinating with customers, agents and inter-department for sea and air shipment statuses - Preparing and sending daily shipment status reports to customers...


  • Chembur, Mumbai, Maharashtra, India Shift Risk Insurance Brokers Ltd Full time

    Make outbound sales calls - Introduce and explain insurance products - Meet sales targets - Maintain accurate records **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) Work Location: In person


  • Mumbai, Maharashtra, India Ketto Full time

    Job Title: Executive - Customer Support Summary: Roles and Responsibilities: - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the...


  • Mumbai, Maharashtra, India i2e Consulting Pvt. Ltd. Full time

    **Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** Work timings - **rotational shift -** ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10...


  • Mumbai, Maharashtra, India i2e Consulting Pvt. Ltd. Full time

    **Job Profile**: **Job Title**: Customer Support Executive with Zoho One CRM Expertise **CANDIDATES FROM THE MUMBAI LOCATION ONLY (MANDATORY) AND WILL BE REQUIRED TO VISIT CLIENT'S OFFICE AS AND WHEN REQUIRED.** **CANDIDATES BASED OUT OF MUMBAI WON'T BE CONSIDERED.** Work timings - **rotational shift -** ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10...


  • Mumbai, Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Customer Support Executive (CSE) We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in addressing inquiries, resolving issues, and providing exceptional support to our customers. **Key Responsibilities**: Customer Interaction: - Respond to customer queries and concerns promptly and professionally. - Provide...


  • Ghatkopar, Mumbai, Maharashtra, India Aknamed Full time

    **Group Company**: Ayro Retail Solutions Private Limited **Designation**: Executive - Customer Support (EXE - CS (RIO-BRANDS)) **Office Location**: **Position description**: Executive - Customer Support **Primary Responsibilities**: - Customer Support


  • Mumbai, Maharashtra, India Cohire Solutions Pvt Ltd Full time

    Hi We have an opening for Customer & Seller Support Executive. Please find the JD herewith. **Salary: ₹20,000.00 - ₹30,000.00 per month** Job Responsibilities: - Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner - Conducting any customer satisfaction survey, calling customers for feedback on...


  • Mumbai, Maharashtra, India bizaccenknnect pvt .ltd Full time

    **Profile: - Customer Support Executive** **Location: - Lower parel (Mumbai)** **Experince : 1 + year** - Responsible for weekly, monthly reports on tasks - Managing Customer Queries, Co-ordination with various dept. - Collecting Customer academic and other necessary documents for registrations and submitting details to Universities Pay: ₹25,000.00 -...


  • Mumbai, Maharashtra, India Infowan Technologies Full time

    Full Time - Opening : 03 - 4-5 years Coordinating with cross functional team for documentation, review and monitoring of policies, regulations, workflows etc. Read More **Customer Support Executive**: - Full Time - Opening : 03 - 0-1 years Handling inbound calls of existing clients regarding Payroll HRMS Software queries Read More **Business...


  • Malad, Mumbai, Maharashtra, India Business Zilla Full time

    Customer Support Executive Urgent hiring for Customer Support Executive **Job Overview**:As a customer support executive you will have to handle inbound and outbound calls of customer or clients. Identify the need of customer, and sell the given product/service. **Qualification**: - Higher Secondary. - Must have outbound and inbound sales experience. -...


  • Chembur, Mumbai, Maharashtra, India Mody Skoda Full time

    We are looking for a dedicated and professional Customer Relationship Executive to join our team at Mody India Pvt Ltd. In this role, you will be responsible for managing relationships with our premium customers, providing exceptional service through effective communication - Engage with premium customers through outbound calls to build and maintain strong...

  • Customer Assistant

    4 months ago


    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...