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Team Coach

4 months ago

Navi Mumbai Maharashtra, India CONEXUS NETWORK SOLUTIONS Full time

**Company - Conexus network solutions Pvt Ltd, Nerul E**

**Address: F25/F14, 1st Floor, Centurion mall, Nerul, Navi Mumbai - 400706**

Conexus Netcom Solutions is an emerging provider of offshore BPO services. We deliver value to our customers by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We provide high-quality execution of client processes, monitor these processes against multiple performance metrics, and seek to improve them on an ongoing basis. We serve several industries, including consumer, B2B, manufacturing and professional services. In addition to industry-specific services, we offer a range of services across multiple industries, in areas such as market research, business and financial research, and analytical services.

**Job description**

Here's a general overview of the role of a team coach in BPO:
1. *Performance Management*: Monitoring team performance against set targets and KPIs. Providing feedback, coaching, and support to help team members improve and achieve goals.

2. *Training and Development*: Conducting training sessions or facilitating learning opportunities for team members to improve their skills and knowledge.

3. *Quality Assurance*: Ensuring that team members adhere to quality standards and processes. Conducting regular quality checks and coaching sessions to maintain high levels of service.

4. *Communication*: Facilitating open and effective communication within the team. Acting as a bridge between team members and higher management.

5. *Motivation and Morale*: Keeping the team motivated and engaged. Addressing any issues or concerns that might affect team morale.

6. *Conflict Resolution*: Handling conflicts within the team and helping team members resolve issues in a professional manner.

7. *Scheduling and Resource Management*: Managing team schedules, shifts, and resources to ensure smooth operations and optimal productivity.

8. *Reporting and Analysis*: Compiling and analyzing performance data and reports to identify trends and areas for improvement.

9. *Client Interaction*: In some cases, the team coach may interact with clients to understand their needs and ensure that the team is meeting their expectations.

10. *Compliance*: Ensuring that the team adheres to company policies and industry regulations.

Being a team coach in BPO requires strong leadership, communication, and problem-solving skills, as well as the ability to adapt to changing environments and demands.

Pay: From ₹45,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Monday to Friday
- UK shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 4 years (preferred)

Work Location: In person

Application Deadline: 20/04/2024
Expected Start Date: 22/04/2024