![Unisys](https://media.trabajo.org/img/noimg.jpg)
Services Support Rep 2
4 weeks ago
**What success looks like in this role**:
- 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients through customer service professionalism and insight. - Become multi-skilled as workload changes occur within the Service Centre. - Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. - Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)
**You will be successful in this role if you have**:
- Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. - 6 months of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. - 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts - Languages: English and local languages of the countries it supports.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
-
Implementation Support Rep
2 days ago
Hyderabad, Telangana, India CDK Global Full time**Level: L11/ L12 (Implementation Support Rep / Specialist)** **Team**: Professional Services - **Modern Retail Suite** **Shift Time**: Flexible for all shifts - including weekend working (**_if required)._**: **Job Overview**:The individual would be involved in installing and setting up the Modern Retail Suite for the dealership. As part of the product...
-
Services Support Rep 2
1 month ago
Hyderabad, India Unisys Full timeWhat success looks like in this role: • 1st Level telephone and other media contact support . • Strive for a high level of first contact resolution. • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. • Accurately document...
-
Services Support Rep 2
3 weeks ago
Hyderabad, India Unisys Full time**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...
-
Implementation Support Rep
1 week ago
Hyderabad, Telangana, India CDK Global Full timeLevel: L11/ L12 (Implementation Support Rep / Specialist)Team: Professional Services - Modern Retail SuiteShift Time: Flexible for all shifts - including weekend working (_if required)_:Job Overview:The individual would be involved in installing and setting up the Modern Retail Suite for the dealership. As part of the product install team there would be a...
-
Services Support Rep 1
3 weeks ago
Hyderabad, India Unisys Full time**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...
-
Product Support Rep Ii
2 months ago
Hyderabad, Telangana, India IGT Full timeLocation: Hyderabad, IN, 500 081- Requisition ID: 14980**Responsibilities**: **Main Job Tasks and Responsibilities** - L1 Tech Support experience is Preferred - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to appropriate resource - Follow up on tickets -...
-
Product Support Rep Ii
2 days ago
Hyderabad, Telangana, India IGT Full timeLocation: Hyderabad, IN, 500 081- Requisition ID: 14905**Responsibilities**: **Main Job Tasks and Responsibilities** - L1 Tech Support experience is Preferred - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to appropriate resource - Follow up on tickets -...
-
Novelist
2 months ago
Cherlapally, Hyderabad, Telangana, India NISC Export Services Full time**About Company**: NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking "Novelist Technical Support Rep" for its location at Cherlapally, Hyderabad. NES provides quality metadata services to world-class database publishers and institutes of higher education. We...
-
Customer Care Rep
3 weeks ago
Hyderabad, India NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Title: - Customer Care Rep Job Location:...
-
Administration & Support Coordinator 2
3 weeks ago
Hyderabad, Telangana, India Advanced Micro Devices, Inc Full timeOverview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....
-
Service Desk Associate 2
2 days ago
Nanakramguda, Hyderabad, Telangana, India Bell Techlogix India Pvt. Ltd. Full time**Job Title**: Service Desk Associate 2 (Level 1 Service Desk Associate) As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include: - **Incident Resolution**: Responding to and resolving IT-related incidents and service requests escalated from the Level 1...
-
Service Support Administrator
2 days ago
Hyderabad, India FxPay Services Full time**Designation: Service Support Administrator** **Company:FxPros Advisors LLP** **Location: Hyderabad/Work from home** **Responsibilities include**: - Manage and maintain our SQL databases, ensuring data accuracy and security. - Provide customer support and resolve technical issues related to our products and services. - Manage and maintain our internal...
-
Customer Care Rep
1 week ago
Hyderabad, Telangana, India NCR Full timeAbout NCRNCR Corporation (NYSE:NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Job Title:Customer Care RepJob...
-
Customer Support
2 months ago
Hyderabad, Telangana, India Fruges IT Services Full time**Role : Customer support (International voice Process)** **Qualification : Graduate/Undergraduate** **Location : Uppal or Hitec city ,** **Salary : 2.5 LPA-3.3 LPA** **Experience: Fresher / Experience** **Rotational Night shifts** **2 Way cab Facility** **Salary**: ₹15,000.00 - ₹23,000.00 per month Schedule: - Rotational...
-
Customer Support
23 hours ago
Hyderabad, Telangana, India Fruges IT Services Full time**Role : Customer support (International voice Process)** **Qualification : Graduate/Undergraduate** **Location : Uppal or Hitec city ,** **Salary : 2.5 LPA-3.3 LPA** **Experience: Fresher / Experience** **Rotational Night shifts** **2 Way cab Facility** **Salary**: ₹15,000.00 - ₹23,000.00 per month Schedule: - Rotational...
-
Service Desk Associate 2
1 week ago
Nanakramguda, Hyderabad, Telangana, India Bell Techlogix India Pvt. Ltd. Full timeJob Title: Service Desk Associate 2 (Level 1 Service Desk Associate) As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-usersYour responsibilities will include:- Incident Resolution: Responding to and resolving IT-related incidents and service requests escalated from the Level 1 Service Desk...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India Careers at Tide Full time**Job Title:Customer Support Associate - Level 2 KYC Escalations Associate** **Location - Hyderabad** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative...
-
Customer Support Representative
2 months ago
Hyderabad, Telangana, India AE Square IM-Migration Services Full time**Customer Support Representative** Location: Hyderabad. **Company Overview**: AE Square Im-Migrations Services Pvt Ltd is a leading immigration consultancy firm dedicated to providing exceptional services to clients seeking immigration solutions. We are committed to professionalism, integrity, and customer satisfaction, striving to simplify the...
-
Customer Support Executive
3 weeks ago
Hyderabad, Telangana, India Aryagami Cloud Services Full timeWe are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US...
-
Data Support Specialist-2
1 week ago
Hyderabad, Telangana, India Zelis Full timeSummary of Responsibilities Data Process Management - Process data project refreshes and updates according to scheduled due dates - Monitor and maintain project network products Product Verification and Correction - Review products within each data project, verifying outdated or delayed products - Correct frequencies and product names as needed Data...