Customer Service Representative
3 months ago
Providing exceptional customer service experience to the customers over the phone. Previous experience in a customer support role is a plus Excellent communication skills along with active listening.
- Identify customer needs and help customers use specific features. Being open to learning consulting tasks to assist the customer better.
- Update our internal databases with information about technical issues and useful discussions with customers..
- Monitor customer complaints and reach out to provide assistance. Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities. Follow up with customers to ensure their issues are resolved
**Job Types**: Full-time, Permanent
**Salary**: ₹16,000.00 - ₹24,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- total work: 2 years (preferred)
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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