Chat Support Executive(Whatsapp)
6 months ago
**About Attica Gold Company**:
Attica Gold Company is a leading gold buying company, renowned for its transparent, fair, and reliable gold buying services. We pride ourselves on providing exceptional customer service and creating a trustworthy environment for our customers.
**Key Responsibilities**:
- Respond promptly and professionally to customer inquiries via the chat platform.
- Provide accurate information regarding our services, policies, and procedures.
- Resolve customer issues efficiently and effectively.
- Maintain a high level of customer satisfaction.
- Keep detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate departments.
- Follow up with customers to ensure their issues are resolved.
- Stay updated on company policies, services, and industry trends.
**Qualifications**:
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in a customer service role, preferably in chat support.
- Excellent written communication skills.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency with customer service software and chat platforms.
- A positive attitude and a strong commitment to providing excellent customer service.
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
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