Customer Affairs Supervisor
1 month ago
Job Purpose: 1. JOB PURPOSE Effectively handle customer complaints in respective areas providing a personalised approach using a variety of communication methods; fully investigate the issues and respond in an empathetic and professional manner, to regain customer confidence, restore the reputation of the Emirates Group and ensure repeat business. Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of Emirates Group. 2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10) Action all complaints relating to the Emirates Group by acknowledging, fully investigating and responding to the customer directly (taking a personalised approach by using the most appropriate method of communication); thank passengers for positive feedback keeping the appropriate sections informed. Recommend appropriate compensation and manage case files to a successful resolution, which may include written response, telephone, or personal visit by the customer to the Emirates office (walk-in). Ensure all communication with customers are within service level agreements i.e. communicate to the passenger keeping them informed of progress through to resolution within agreed departmental deadlines. Send appropriate interim replies if full details are not available and the investigation is on going, so that the passenger is aware of the status of the complaint. Audit the outcome of the complaint and investigation process and update CRIS, the Customer Affairs electronic database, stating the level of compensation or goodwill gesture offered. Make recommendations for service, procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed. Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback before responding to the customer. Effectively assist with departmental administration duties on a rotation basis. Baggage (where required by the station): 1. Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries, to retain their goodwill. Extend a courtesy call to confirm whether the mishandled bag has been restored. 2. Investigate and process claims for reimbursement due to lost/delayed delivery of baggage, according to Montreal convention (MC99) / Warsaw convention.
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Customer Affairs Officer
3 days ago
Mumbai, India Emirates Full timeJob Purpose JOB PURPOSE Handle and resolve customer complaints through coordinating with relevant departments as required fully investigating and following up on complaints and issues. Provide a personalised and professional response using appropriate communication methods, to regain customer confidence and restore the reputation of the Emirates...
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Vacancy for Regulatory Affairs at Delhi Ncr
1 month ago
Mumbai, India RIGHT STAFF Full timeGreetings from Right Staff One of our client who are into Medical Devices Are looking for a Regulatory Affairs person at Delhi NCR Job Description - Designation - Regulatory Affairs/QA Affairs Time - Day Shift Location - Delhi NCR **Responsibilities**: - 1. Identify regulatory and post market requirements for new products or product enhancements early...
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Regulatory Affairs Executive
4 weeks ago
Mumbai, India Archerchem healthcare pvt ltd Full time**We are Urgently looking for Regulatory Affairs - API** **Company name - Archerchem Healthcare Pvt Ltd** **Responsible for all regulatory affairs for API regulatory filings** **DMF compiling and filings** **Online filing of DMF as required.** **Customer queries to respond and resolve** **CEP filings to be done** **Education** **UG: B.Sc in...
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Regulatory Affairs Associate
1 month ago
Mumbai, Maharashtra, India Planet Science Full time**About Us**: An established player in the B2B Pharma raw material space has recently launched an exciting new E-commerce platform **- CLYZO** **Position - Regulatory Affairs Associate.** An organization with a reputed history of 10+ years in the Pharma raw material industry, dealing in excipient products is looking for Regulatory Affair Executive having...
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Medical Affairs Lead
2 weeks ago
mumbai, India Johnson and Johnson Full timeJohnson & Johnson MedTech India is recruiting for a Medical Affairs Lead located in Mumbai, India. The position reports to the Director - Medical Affairs, Clinical Operations and Device Safety, India. Position overview: * Lead Medical Affairs for One Ethicon and CSS (Surgery and Cardiology Solutions portfolio), accountable for driving...
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Scientific and Regulatory Affairs Manager, APAC
2 months ago
Mumbai, India Ingredion India Private Limited Full timeReports to: Head of Scientific & Regulatory Affairs, APAC Location : Mumbai/ Gurgaon, Delhi Direct reports: None Workplace type : Hybrid The Scientific & Regulatory Affairs (SRA) Manager, APAC, should be comfortable to travel between the two cities, as required. The ideal candidate would be experienced with multi-national ingredient or...
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Scientific and Regulatory Affairs Manager, APAC
1 month ago
mumbai, India Ingredion India Private Limited Full timeReports to: Head of Scientific & Regulatory Affairs, APAC Location : Mumbai/ Gurgaon, Delhi Direct reports: None Workplace type : Hybrid The Scientific & Regulatory Affairs (SRA) Manager, APAC, should be comfortable to travel between the two cities, as required. The ideal candidate would be experienced with multi-national ingredient...
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Customer Experience Supervisor
1 month ago
Andheri, Mumbai, Maharashtra, India MyCare Health Solutions Private Limited Full time**Job description** **Customer Experience Supervisor**: **Responsibilities-**: - Take ownership of customers issues and follow problems through to resolution. - Keep accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Resolve escalated and complex customer issues in time. -...
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Regulatory Affairs Executive
5 days ago
Mumbai, India Ipca Laboratories Limited Full timePosition : Executive Department : Regulatory AffairsLocation : Kandivali - West, MumbaiQualification - M Sc/ B Pharm/ M PharmExperience : 4 - 8 years and aboveRoleResponsible for activities related to own submission and support for contract manufacturing projects of Europe marketJob Profile :To liaise with customers on matters related to their product...
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Regulatory Affairs Executive
7 days ago
Mumbai, India Ipca Laboratories Limited Full timePosition : Executive Department : Regulatory AffairsLocation : Kandivali - West, MumbaiQualification - M Sc/ B Pharm/ M PharmExperience : 4 - 8 years and aboveRoleResponsible for activities related to own submission and support for contract manufacturing projects of Europe marketJob Profile :To liaise with customers on matters related to their product...
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mumbai, India Astellas Pharma Full timeAt Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results.Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...
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Dgm/ Gm- Medical Affairs- Pharma- Diabetes
1 month ago
Mumbai, India HRD House Full timeFrom 8 to 12 year(s) of experience- ₹ 35,00,000 - 40,00,000 P.A.- Mumbai (All Areas)**Roles and Responsibilities** 3. He/She will be responsible for actively support development of promotion of allocated portfolio. 4. with support from the team members and allocated resources, provide strategic inputs and support towards creation of marketing/brand...
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Customer Experience Supervisor
1 month ago
Andheri, Mumbai, Maharashtra, India MyCare Health Solutions Private Limited Full time**Job description** **Customer Experience Supervisor**: **Responsibilities-**: - Take ownership of customers issues and follow problems through to resolution. - Keep accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Resolve escalated and complex customer issues in time. -...
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India Regulatory Affairs Specialist, Mumbai
4 days ago
Mumbai, India Bloomberg Full timeIndia Regulatory Affairs Specialist, Mumbai Mumbai Posted Apr 12, 2024 - Requisition No. 124508 Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a...
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Mumbai, India Astellas Pharma Full timeAt Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results.Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...
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mumbai, India Astellas Pharma Full timeAt Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results. Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...
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Mumbai, India Astellas Pharma Full timeAt Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results.Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...
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Restaurant Supervisor
4 weeks ago
Mumbai, India Passion F and B Management Consultancies Full timeUrgently hiring for Restaurant Supervisor for our Pre opening Premium Fine Dine Restaurant in Mumbai. Location - Mumbai Experience - 2 - 4 Years **Responsibilities**: - Screening, interviewing, hiring, and training restaurant staff. - Managing restaurant staff's work schedules. - Conducting regular inspections of the restaurant kitchen to determine...
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India Regulatory Affairs Specialist, Mumbai
5 days ago
mumbai, India Bloomberg Full timeIndia Regulatory Affairs Specialist, Mumbai Mumbai Posted Apr 12, 2024 - Requisition No. 124508 Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government an edge by connecting them to a dynamic network of news, people and ideas. To do that, we...
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Mumbai, India Astellas Pharma Full timeAt Astellas, we believe that nurturing exceptional relationships with our employees delivers exceptional business results.Everyone at Astellas has a responsibility for creating a brighter future for patients around the world. From the first moment, Astellas will inspire you to put this ethos into practice – with a positive, agile company culture and with...
