Associate Quality Complaints

2 months ago

Hyderabad Telangana, India Amgen Full time

**Join Amgen’s Mission of Serving Patients**:
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**What you will do**:
Amgen is seeking an Associate Quality Complaints owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement.

The Associate conducts complaint investigation tasks related to customer feedback records and records with limited information available, as well as records that might not require any investigation. The Associate also resolves if complaint investigations require critical issue for further higher level investigation.

**Responsibilities**:

- Evaluates and ensures triaged product complaint records align with applicable procedures
- Evaluates and manages customer feedback records to closure
- Evaluates records that have been determined to be voided and completes the void process
- Owns records with limited information (with unknow batch/lot number, with no return unit available)
- Completes assigned assessments per applicable procedures
- Ensures quality of complaint records
- Implements the complaint process per SOP requirements
- Owns or manages the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide
- Supports management of assigned projects or project tasks to achieve agreed work within time and with expected quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance

**What we expect of you**:
**Basic Qualifications**:

- Bachelor’s degree in Data Sciences, Biochemistry, Chemical Engineering or other Sciences and 0 to 3 years in the pharmaceutical, biotech, medical devices or healthcare industry or a Contract Research Organization OR
- Diploma and 4 to 7 years of relevant experience

**Preferred Qualifications**:

- Basic to Intermediate understanding of other tools (e.g. Smartsheet, Veeva) to support the development and management of documents, business/system processes and related data.
- Knowledge of Microsoft copilot, open AI Chat GPT, and other AI/Large Language Model (LLM) tools.
- Understanding of key regulations (e.g. EMA, FDA) and ethical guidelines (GxP) governing the Pharmaceutical industry
- Proper utilization of process management systems (eg Amgen CDOCS for controlled documents or Amgen Learning Management System LMS) to process materials; creation & distribution of status reports
- Experience in at least one of the following areas: Quality Management, Document Management, Quality Assurance, Learning Management / Learning Management Systems (LMS)
- Practical experience with and knowledge of MS Office Applications (e.g. Microsoft Word, Excel, Visio)
- Practical experience with leading projects / multiple projects at the same time
- Verbal and written communication skills/writing skills
- Process/business writing skills
- Technical Learning Skills - ability and willingness to learn new technologies, processes, and methodologies.
- Active listening skills
- Critical/problem-solving/logical thinking skills and process oriented
- Ability to understand and follow processes / process instructions
- Attention to detail
- Ability to translate business and collaborator feedback and requirements into accurate and efficient processes using clear language and format

**Thrive**

**What can you expect of us?**
- As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
- Diverse and inclusive community of belonging,

  • Associate Quality Complaints

    2 months ago

    Hyderabad, Telangana, India Amgen Full time

    **Join Amgen’s Mission of Serving Patients**: At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on...

  • Associate Quality Complaints

    3 months ago

    Hyderabad, Telangana, India Amgen Full time

    **Join Amgen’s Mission of Serving Patients**: At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on...

  • Associate Quality Complaints

    3 months ago

    Hyderabad, Telangana, India Amgen Full time

    Basic to Intermediate understanding of other tools (e.g. Smartsheet, Veeva) to support the development and management of documents, business/system processes and related data. - Knowledge of Microsoft copilot, open AI Chat GPT, and other AI/Large Language Model (LLM) tools. - Understanding of key regulations (e.g. EMA, FDA) and ethical guidelines (GxP)...

  • Product Complaints Quality Assurance Lead

    2 weeks ago

    Hyderabad, Telangana, India Medtronic Full time

    Medtronic">Careers that Change Lives">A leading role in product complaints quality assurance requires strong leadership and analytical skills.">You will be responsible for providing strategic guidance to a team handling product complaints, evaluating strategies for continuous improvement, and maintaining accurate records in electronic databases.">Job...

  • Quality Associate

    4 weeks ago

    Madhapur, Hyderabad, Telangana, India WikiLabs India Pvt Ltd Full time

    **Job Title: Quality Associate** **Location: Hyderabad** **Experience: Minimum 1-2 years in service-based quality assurance roles** **Position Overview**:We are looking for dedicated Quality Associates to ensure that service quality standards and Standard Operating Procedures (SOPs) are followed meticulously at every step. This role will require the...

  • Customer Support Associate

    6 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Quality Associate

    3 weeks ago

    Madhapur, Hyderabad, Telangana, India WikiLabs India Pvt Ltd Full time

    **Job Title: Quality Associate for A Dry cleaning services company** **Location: Hyderabad** **Experience: Minimum 1-2 years in service-based quality assurance roles** **Position Overview**: We are looking for dedicated Quality Associates to ensure that service quality standards and Standard Operating Procedures (SOPs) are followed meticulously at every...

  • Associate Manager

    7 months ago

    Hyderabad, India GMR Group Full time

    JOB PURPOSE The Manager, Quality Service Delivery reports to the Head, Ground Transportation & Estate Management (GT& EM) and is responsible for developing, managing and monitoring the quality of service to the customers of GT& EM. Responsible for the end-to-end Customer Relation Management. Shall be responsible for customer engagement...

  • Quality Control Associate

    3 months ago

    Hyderabad, Telangana, India Boldfuse Full time

    Monitor and inspect materials and products at various stages of the printing process to ensure adherence to quality standards. - Conduct in-process checks on color matching, print registration, and finishing quality in real-time. - Review and verify job specifications against actual production output to detect any discrepancies. - Identify and report defects...

  • Quality Assurance Associate

    2 months ago

    Hyderabad, Telangana, India RealPage India Full time

    **ABOUT THE TEAM** SimpleBills, A RealPage Company, is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies. We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be -...

  • Customer Service Associate

    6 months ago

    Hyderabad, Telangana, India CallHealth Services Private Limited Full time

    **Job Title**: Customer Service Associate **Company Overview**: CallHealth is a leading digital healthcare organization dedicated to providing high quality healthcare services to customers, we strive to improve customer experiences and ensure their well -being through personalized medical solutions. **Job Summary**:As a Customer Service Associate, you will...

  • Customer Relation Associate

    2 weeks ago

    Ramachandrapuram, Hyderabad, Telangana, India Bontrue India Pvt.Ltd Full time

    **Job description** **Location**: Hyderabad **Position Type**: Full-time **Minimum Qualification: - **Graduate & above **Minimum Experience**: - Min 2 year experience in customer care **Languages Known**: - English, Hindi and Telugu. **About Bontrue**: Bontrue is a premier provider of high-quality home furniture, dedicated to creating beautiful,...

  • Associate Escalations Representative

    3 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Escalations Representative. **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Associate Escalations Representative

    4 days ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Escalations Representative. **In this role, you will**: - Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services - Perform routine course of action, conduct investigative steps to fully identify the issues, research product...

  • Systems Quality Assurance Associate

    6 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Systems Quality Assurance Associate. **In this role, you will**: - Create, prepare and implement system quality assurance reviews - Develop and execute test plans and test scripts - Perform routine and basic analysis, testing and certification of software - Create basic test plans and focus on test execution -...

  • Associate Quality Assurance Administrator

    3 weeks ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Quality Assurance Administrator **In this role, you will**: - Provide quality control support - Perform quality reviews and ensure control procedures are followed - Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions - Document...

  • Associate Quality Assurance Administrator

    1 month ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Quality Assurance Administrator **In this role, you will**: - Provide quality control support - Perform quality reviews and ensure control procedures are followed - Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions - Document...

  • Associate Data Scientist

    3 months ago

    Hyderabad, Telangana, India Amgen Full time

    **Join Amgen’s Mission of Serving Patients**: At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on...

  • Associate Quality Assurance Administrator

    2 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Associate Quality Assurance Administrator. **In this role, you will**: - Provide quality control support - Perform quality reviews and ensure control procedures are followed - Identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions -...

  • Systems Quality Assurance Associate

    3 months ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a Systems Quality Assurance Associate. **In this role, you will**: - Create, prepare and implement system quality assurance reviews - Develop and execute test plans and test scripts - Perform routine and basic analysis, testing and certification of software - Create basic test plans and focus on test execution -...