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Chat Associate
3 weeks ago
**Roles and Responsibilities**:
- Engage with customers through live chat, providing prompt and accurate responses to inquiries.
- Address customer concerns and troubleshoot issues effectively.
- Maintain a high level of customer satisfaction by providing quality service.
- Document customer interactions in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Stay updated on product knowledge and company policies.
- Meet performance metrics, including response time, resolution time, and customer satisfaction ratings.
**Qualification**: Graduation in any field.
**Experience**:Freshers or experienced
**Versanr score**:versant 5 is needed
**Additional Information**:
Work Location: Noida sector - 62 (Will share soon the exact location)
Shift Timings: Ro
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you comfirtable in rotational shift ?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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