Chat Associate

3 weeks ago


Noida Uttar Pradesh, India 10xgrowthaccelerator Full time

**Roles and Responsibilities**:

- Engage with customers through live chat, providing prompt and accurate responses to inquiries.
- Address customer concerns and troubleshoot issues effectively.
- Maintain a high level of customer satisfaction by providing quality service.
- Document customer interactions in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Stay updated on product knowledge and company policies.
- Meet performance metrics, including response time, resolution time, and customer satisfaction ratings.

**Qualification**: Graduation in any field.

**Experience**:Freshers or experienced

**Versanr score**:versant 5 is needed

**Additional Information**:
Work Location: Noida sector - 62 (Will share soon the exact location)

Shift Timings: Ro

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you comfirtable in rotational shift ?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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