Associate- Capacity Operations

2 weeks ago


Gurgaon, India Builder.ai - What would you Build? Full time

**About us**

Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed.

We're changing that. We’re flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app. Builder.ai’s platform lets you order the perfect software app for whatever problem you’re trying to solve. Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life - ANYONE’s world-class ideas.

Building software needs to be like ordering pizza - pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.

**Life at Builder**
It’s a place where everything moves at lightning speed and it’s certainly not for the faint of heart. We celebrate diversity and push everyone to do more with less, while creating and championing a culture that empowers everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we’re always looking for team players with a point of view, a sense of humility and a let’s-get-stuff-done attitude.

Our scale-up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together and savvy commercial teams working with finance folks to invent new business models. #WhatWillYouBuild

**About the Role**

We are looking for an Associate - Capacity Operations to join our team and help manage escalations from our Delivery Team, Capacity Network Partners, and Developers. In this role, you will need to have excellent problem-solving skills and technical knowledge to be able to resolve these queries. You should also be able to handle escalated issues for a workforce of 1500 developers. Additionally, you should be able to set up meetings to resolve quality issues that the Delivery Team is facing and have an understanding of Agile, project management, and a bit of technical knowledge.

**Why we need this Role**

We are expanding and need to further add few more processes to provide support to 1500 developers and Delivery team.

**Requirements**:

- Good communication skills,
- Ability to resolve problems
- Ready to adapt to changes quickly,
- Takes responsibility of task assigned
- Can work as individual contributor
- Knowledge of Project Management, Agile,
- familiarity with our techstack ROR, react native, react Js ( Good to haves ), How gitlab and IDE works.

**Qualification**

Full-Time BCA, MCA, Bachelor degree in computer science or BTech

**Benefits**
- Performance-based bonuses and stock options
- 24 days of paid annual leave + bank holidays + 2 family days off
- Generally flexible working hours
- A collaborative culture where unconventional thinkers come together to solve interesting problems and have fun while doing it
- Mission-driven company that is making the world a better place
- Medical insurance for self and Family



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