Opening in CRM Department
3 weeks ago
Major Deliverables
- Ensure timely communication with clients for timely collection of funds at various milestones of projects.
- Following up with banks / financial institutions for project approvals and customer loan sanctions for timely disbursement of customer loans.
- Analyze overdue MIS and keep it minimum.
- Coordination with Banks with an appropriate solution to client queries / payment issues
- Handhold the customer through the post sales process till possession.
- Ensure timely raising of demand letters, reminders, cancellation and forfeiture notice to client.
- Following up with internal and external customers for timely resolution and handling customer queries and calls within turnaround time.
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive on boarding experience for new clients
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
- Resolving customer complaints quickly and efficiently.
- Coordination with accounts department for documentation purpose.
- Assure customer files/data safely stored and no loss/misplacement of any important document.
- Assist team in meeting deadlines (agreements /registrations/ payments).
- Assure all KYC (Pan card/passport/OCI) documents collected for all clients.
- Assure allotment/agreement process followed strictly, including submission of online details (Challans) on behalf of client.
- Assure the maintenance & timely updation of allotment/agreement dates.
- Enhancement & up gradation of 4QT software as required.
- Updations of new projects in 4QT.
- Collection and handling of Management Cases.
- Assure team hands over important legal documents only to customers or their authorized personnel (letter required).
- Meeting with Team Leads at Sites to verify the construction status of the respective projects.
Position
- Assistant Manager/ Manager
Experience
- 4-8 Years
**Salary**: ₹420,000.00 - ₹600,000.00 per year
Schedule:
- Day shift
**Speak with the employer**
+91 9875919240
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