Chat Process Executive
4 weeks ago
**Key Responsibilities:
- **
- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.
- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.
- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.
- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.
- Adhere to predefined chat protocols, quality standards, and performance metrics.
**Job Type**: Regular / Permanent
**Salary**: ₹18,000.00 - ₹26,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Marketing: 1 year (preferred)
-
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