Customer Service Representative, E-commerce
6 months ago
DESIGNATION _ CUSTOMER SERVICE ASSOCIATE
Your responsibilities will include but not be limited to:
- Complete ownership of all customer issues until complete resolution is provided to the customer.
- Returns Processing
- Approval, Review, sending return labels, placing customer refunds requests as per our/marketplace policies.
- Claims - Filing Carrier (USPS) Claims & Marketplace claims (A to Z Guarantee claims).
- To work independently while making sound decisions on case information.
- Any other assignments
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Night shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- ecommerce customer care executive: 2 years (required)
- total: 2 years (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: Remote
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