Customer Service Representative
5 months ago
**Location**: Mohali, Punjab
**Shift**:US Shift
**Job Type**: Full Time
**Shift Timing**:
- US Shift
- 12 PM to 10 PM CST (10:30 PM to 8:30 AM IST)
**Working Pattern**:
- 6 days working
**Position Overview**:
**Key Responsibilities**:
- Inbound and Outbound Calls: Answer incoming calls from customers and make outbound calls to prospects as required.
- CRM Management: Utilize the Service Titan CRM platform for ticket management, including creating and resolving tickets related to customer inquiries and escalations.
- Appointment Booking: Efficiently schedule service calls based on incoming inquiries and customer needs.
- Ticket Resolution: Work diligently to resolve customer tickets promptly and professionally.
- Follow-Up: Perform follow-up calls with customers, especially on estimates, to ensure customer satisfaction.
- Multitasking: Effectively manage multiple tasks and prioritize workload.
- Quick Learning: Be a quick learner, especially in understanding the mechanical components of HVAC systems used in the U.S.
- Language Skills: Maintain a neutral accent in English communication.
**Qualification**:
- 3-6 years of experience as Customer Service Representative
- Proficiency in using the Service Titan CRM platform (training will be provided).
- Strong communication and interpersonal skills.
- Ability to learn and understand HVAC systems and components.
- Previous call center experience preferred.
- Exceptional multitasking and organizational skills.
Pay: ₹50,000.00 - ₹60,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Night shift
**Experience**:
- total work: 3 years (preferred)
- Customer service: 1 year (preferred)
- Customer Handling: 1 year (preferred)
- Customer relationship management: 1 year (preferred)
- Customer greviences: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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