Customer Service Representative Position

5 days ago


Chandigarh, Chandigarh, India Mind Benders Pvt. Ltd. Full time
About the Role

At Mind Benders Pvt. Ltd., we are seeking a skilled and enthusiastic Customer Care Representative to join our dynamic team. As a key member of our sales support team, you will play a vital role in delivering exceptional customer service and driving business growth.

Responsibilities
  • Provide timely and effective support to customers through inbound and outbound calls, emails, and other communication channels.
  • Analyze customer needs and preferences to identify opportunities for upselling and cross-selling our products.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to resolve customer complaints and issues efficiently.
  • Stay up-to-date on product offerings, features, and updates to provide informed answers to customer queries.
Requirements
  • Bachelor's degree or equivalent qualification in any field.
  • Prior experience in sales, customer service, or a related field is preferred but not mandatory.
  • Fluency in English and Hindi languages is essential.
  • Proficiency in CRM tools like Zoho and Microsoft Office applications is an added advantage.
  • Excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Strong interpersonal, research, and record-keeping skills.
What We Offer
  • A competitive salary of up to ₹21,000 per month, with a fixed starting salary of ₹18,000 during the probation period (2 months).
  • Incentives based on sales performance, allowing you to earn more than your fixed salary each month.
  • A quarterly performance bonus and extra monthly bonus for outstanding performance.
  • A fixed Sunday off and flexible working hours from 9:30 AM to 6:30 PM IST.
  • The opportunity to work in a dynamic and supportive environment with a team of like-minded professionals.
How to Apply

If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, please submit your application. Our team looks forward to reviewing your qualifications and discussing this exciting opportunity further.



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