Customer Service Representative Position
5 days ago
At Mind Benders Pvt. Ltd., we are seeking a skilled and enthusiastic Customer Care Representative to join our dynamic team. As a key member of our sales support team, you will play a vital role in delivering exceptional customer service and driving business growth.
Responsibilities- Provide timely and effective support to customers through inbound and outbound calls, emails, and other communication channels.
- Analyze customer needs and preferences to identify opportunities for upselling and cross-selling our products.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to resolve customer complaints and issues efficiently.
- Stay up-to-date on product offerings, features, and updates to provide informed answers to customer queries.
- Bachelor's degree or equivalent qualification in any field.
- Prior experience in sales, customer service, or a related field is preferred but not mandatory.
- Fluency in English and Hindi languages is essential.
- Proficiency in CRM tools like Zoho and Microsoft Office applications is an added advantage.
- Excellent verbal and written communication skills, with the ability to adapt to different communication styles.
- Strong interpersonal, research, and record-keeping skills.
- A competitive salary of up to ₹21,000 per month, with a fixed starting salary of ₹18,000 during the probation period (2 months).
- Incentives based on sales performance, allowing you to earn more than your fixed salary each month.
- A quarterly performance bonus and extra monthly bonus for outstanding performance.
- A fixed Sunday off and flexible working hours from 9:30 AM to 6:30 PM IST.
- The opportunity to work in a dynamic and supportive environment with a team of like-minded professionals.
If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, please submit your application. Our team looks forward to reviewing your qualifications and discussing this exciting opportunity further.
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