Application L2 Support

2 weeks ago

Mumbai, India ACL Digital Full time

Role Responsibilities:

- Working at level 2 giving expert support and information to the queries raised by the end user.
- To understand the business process and provide consultation services.
- Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
- Driving timely resolution of customer issues within the expected SLA.
- Preparing and maintaining KEDB for all the known issues.
- Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
- Drive and manage the 1st level support team for the issue resolution.

Primary Skills
- Strong working knowledge of Linux operating systems.
- Installation, configuration and troubleshooting of RHEL, SUSE & UBUNTU operating systems.
- Sound Knowledge about FDISK & LVM.
- Hands on experience on VI editor & Cron JOB scheduler.
- Should be efficient in shell scripting.
- Knowledge of Linux User administration & File management
- Strong Working Knowledge of database (MS SQL).
- Working knowledge of IP networking
- Retail / Warehouse Management domain background would be highly preferred
- Knowledge related to Application architecture and various tiers.
- Knowledge on Windows Server and desktops environment.
- Knowledge of production support, client interaction and issue resolution.
- Good troubleshooting skills
- Good communications skills - Ability to articulate clearly in English.
- Willing to work in shifts.
- Good Analytical, Problem Solving Skills and Interpersonal Skills.
- Knowledge of project management and transition.

Secondary Skills
- RHCE Certification is preferred

Job Responsibilities
- 1) Access Providing.

2) Restart server as per team requirements.

3) Used Ticket tool.

4) Working on windows and Linux server.

6) Server monitoring and server handing.

7) Server take on maintenance mode.

8) Taking Backup of production server.

9) Agent Installation on production server.

10) Solving IM and RF and SD tickets using SM manager Tool.

11) Using Linux and UNIX commands.

12) Perform DDL and DML queries.

13) Trouble shooting.

14) Start stop server services.

15) Checking all servers and create check list.

16) Knowledge of IIS server.

17) Data get from BOI report and sending to production team.

18) User provided to Get it access.

19) Agent Installation with Automation Tool.

20) All Tools and Automation Handing by Enterprise data Center.

Tools
- Putty, PIM Tool, SQL Server, Ticketing Tool, Winscp, IIS Severs

Job Responsibilities
- 21) Access Providing.

22) Restart server as per team requirements.

23) Used Ticket tool.

24) Working on windows and Linux server.

26) Server monitoring and server handing.

27) Server take on maintenance mode.

28) Taking Backup of production server.

29) Agent Installation on production server.

30) Solving IM and RF and SD tickets using SM manager Tool.

31) Using Linux and UNIX commands.

32) Perform DDL and DML queries.

33) Trouble shooting.

34) Start stop server services.

35) Checking all servers and create check list.

36) Knowledge of IIS server.

37) Data get from BOI report and sending to production team.

38) User provided to Get it access.

39) Agent Installation with Automation Tool.

40) All Tools and Automation Handing by Enterprise data Center.

**Salary**: ₹500,000.00 per year

Day range:

- Weekend only

Shift:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

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