Head - Applications Support

1 month ago

Mumbai, India Qwazent Talent Solutions Full time

Job Description :

- Experience in managing Corporate channels/Applications (min 5 years)

- Demonstrated strong analytical/problem solving skills and ability to follow procedures and resolve exceptions.

- Good understanding of data bases (Oracle/SQL/DB2/MySQL)

- Knowledge of programming languages and Architectures (JAVA/J2ee, Microsoft platform - ASP/.NET/.Net Core, Micro services architecture etc)

- Good understanding of Mobile and Web application architecture is must.

- Good understanding of Middleware tools & integration support exposure

- Familiarity with database tools such as Toad or SQL Developer Integration Architecture, and best practices.

- Demonstrated experience writing Web Services, RESTFUL, or SOAP, as well as experience writing fault-tolerant code.

- Excellent written/verbal communication and interpersonal skills with strong sense of customer service.

- Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.

- Capability to handle and resolve any kind of issue in given application


- Maintaining TAT for L2-L3 level issues


- Applicant must have good knowledge of Corporate banking product knowledge with hands-on experience in past


- 24-7 availability of person being corporate banking application support role


- Should be able to handle audit/compliance of core application and should be able to deal with external/internal auditors

- Incident management and problem resolution


- Knowledge of incident/problem management


- Communicate with all stakeholders on problem statement, possible solutions, intermediate issues and overall status of work assigned


- Performance and capacity monitoring for local applications, provide proper remediation plan to address performance and capacity issues

- Good communication skill


- Strong Organization Skills


- Should have good knowledge about EOD-BOD activity and able to guide team in resolving EOD related issues/performance


- Strong presentation skill

- Experience in Application management - BCP - DR, VAPT patching, Back-up


- Risk management, downtime management, maintaining system up-time as per SLA/OLA agreement.


- 15 + years' experience in application production support team for all Banking applications,


- 5 years' experience in team management.

(ref:hirist.tech)

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