Customer Care Executive

2 weeks ago


Remote, India AM2PM Support Private Limited Full time

**JOBPROFILE: CUSTOMER CARE EXECUTIVE**

**Location: Remote**

**Salary: 15000-20000 per month**

**Shift Timing:11PM-8AM(Night Shift)**

**Qualifications**:
High School Diploma or equivalent

Excellent communication skills

Fluency in English and any other language(optional)

Friendly attitude and good customer service skills

Proficiency in computer programs and technology

Knowledge of customer care techniques

Able to work independently

**Responsibilities**:
Provide accurate information about products and services

Identify customer needs and help customers use specific features

Understand customer requirements and provide appropriate solutions

Research required information using available resources

Follow up with customers to ensure their issues are resolved

Maintain a record of customer interactions and transactions

Update customer profiles in internal data bases

Comply with company policies and procedures

Suggest process improvements to enhance customer service experience

**Skills**:
Excellent communication and interpersonal skills

Good problem-solving and decision-making skills

Strong attention to detail

Ability to work well under pressure

Ability to work independently and as a team

Excellent organizational and time management skills

**Benefits**:
Completely remote working

Immense learning opportunity

**Job Types**: Full-time, Permanent

Pay: ₹200.00 - ₹300.00 per day

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Work from home

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote

Application Deadline: 20/05/2024
Expected Start Date: 21/05/2024



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