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Customer Care Executive

4 months ago


Remote, India SHEROES Full time

As the Customer Care Executive your responsibilities are:
and social media
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open

and interactive communication
- Provide accurate, valid and complete information by using the right

methods/tools
- Escalate critical queries to the team to get to a solution quickly
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives

within the time limits; follow up to ensure resolution
- Keep records of customer interactions, and cognizant of KPIs
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Skills and Requirements
- Proven customer support experience or experience as a Client Service

Representative only for D2C brands
- Track record of over-achieving quota
- Excellent interpersonal, written and oral communication skills.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of

characters
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Part-time

Pay: ₹20,000.00 per month

Expected hours: 48 per week

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote

Expected Start Date: 01/06/2024