Customer Care Executive
5 months ago
Job Title: Customer Care Executive
enthusiastic about joining our team, please submit your resume. USA clients appreciate
proactive problem solving ability. Be prepared to adapt to different communication
Key Responsibilities:
1. Respond to customer inquiries and provide assistance in a professional and timely
manner.
2. Communicate effectively English to ensure clear understanding of
customer needs.
3. Handle customer concerns, complaints, and escalations with empathy and resolution
- oriented approach.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with cross-functional teams to address customer issues and improve service
quality.
6. Stay updated on product knowledge and company policies to provide accurate
information to customers.
Qualifications: Any Graduate, Excellent communication in English.
**Required Skills**:
1. Proficiency in English.
2. Strong interpersonal and communication skills.
3. Problem-solving abilities with a customer-centric mind-set.
4. Ability to handle high-pressure situations and meet performance targets.
5. Familiarity with customer relationship management (CRM) tools is a plus. (Medical Billing
exp. is most preferable)
**Job Type**: Permanent Work from Home
Experiences: Minimum of 1-4 years of experience in customer service or a related field.
Shift Timing: 7 PM-4.00AM (Flexible in all shifts preferable)
Working Days
- Monday to Friday
Working Hours: Total 9 Hours (8 hours working+ 1 hours Breaks)
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Work from home
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Good Typing speed: 1 year (required)
- Healthcare management: 1 year (required)
- Medical billing: 1 year (required)
- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: Remote
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