Customer Care Executive

6 months ago


Dhantoli Nagpur Maharashtra, India Apoorva Electricals Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team
- A minimum of 3 to 4years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9730225525



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