Change Coordinator

4 months ago


Mumbai, India 8848 Digital LLP Full time

Record and classify received Incidents and undertake an immediate action in order to restore the failed IT
Service as quickly as possible
- Ensure incidents are correctly allocated, categorized and prioritized as per the impact.
- Compose outage notifications and ensure content is complete, clear, concise, and relevant to the
audience
- Verify resolution with users, document troubleshooting steps & service restoration details to resolve
Incidents in ITSM tool
- Manage & own the bridge-call end-to-end and Escalate Incidents at risk of breaching Service Level
Agreement throughout the lifecycle
- Ensure the root cause is tracked till closure & publish reports twice a week
- Ensure the open Preventive Actions is tracked till closure & publish reports once a week
- Associate Incidents with other records (i.e., Incidents, Changes, Problems, Root Cause, Known Errors, etc.)

**Skills and Knowledge**:

- Experience: 1 to 3 years.
- ITIL V3 / V4 Certification (Preferable)
- Excellent communication skills and ability to collaborate with team members.
- Experience working with Ticket tools such as Service Desk (Manage Engine) & ServiceNow.
- Strong problem solving, analytical, multitasking and time management skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹850,000.00 per year

Schedule:

- Day shift

**Speak with the employer**
+91 9920536039



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