Agm

7 months ago

Delhi, India Orient Electric Full time

he CK Birla Group is a diversified US$2.4 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 25,000 employees, 41 manufacturing facilities and numerous patents and awards, the Group's businesses are present across five continents. The Group operates in three industry clusters: Technology and Automotive, Home and Building Solutions, and Healthcare and Education. The group companies are strengthened by common ownership and shared guiding principles that include a focus on long-term value, trust-based relationships, and philanthropy.

**Orient Electric** is one of the leading consumer electrical brands in India with a diverse portfolio of fans, lighting, home appliances and switch gears. The erstwhile Calcutta Electrical Manufacturing Company became a part of the CK Birla Group in 1954 and was subsequently rechristened Orient Electric. The company takes pride in its R&D capabilities, the spirit of continuous innovation and its commitment to manufacturing cutting-edge lifestyle electrical products that meet the needs and expectations of modern consumers.

Orient Electric today is the largest manufacturer and exporter of fans from India, with a dominant presence in more than 35 international markets and annual revenue of INR 2,400+ Crores. It has the largest range of fans to suit varied aesthetic preferences and usage environments. Further, it has also paved the way for pioneering developments in home appliances, lighting, and switchgear. It is today the 3rd largest manufacturer of LED lamps in India and has been the first Indian lighting brand to have been awarded a BEE star rating for lamps. In the Home Appliances category, Orient Electric offers a wide range of products including water heaters, air coolers and small kitchen appliances. In the Switchgears category, it offers MCBs enabled with the revolutionary SDB (Snap Disc Bimetal) technology which provides a threefold advantage - precise tripping, better repeatability, and longer life, a range of modular switches and wiring accessories. Orient Electric represents De’Longhi in India for sales & service under an exclusive strategic partnership for its brands De’Longhi, Kenwood & Braun.

Job description:
**Team Leadership**:

- Lead, mentor, and motivate a team of customer service representatives.
- Develop and maintain a high-performance culture within the team.
- Conduct regular training sessions to enhance product knowledge and customer service skills.

**Customer Issue Resolution**:

- Oversee the resolution of customer inquiries, complaints, and issues promptly and effectively.
- Monitor customer interactions to ensure quality and consistency.
- Implement strategies to improve customer satisfaction and loyalty.

**Operational Management**:

- Ensure the call center operates efficiently and meets performance targets.
- Develop and monitor key performance indicators (KPIs) to measure team and individual performance.
- Optimize workflows and processes to enhance productivity and reduce response times.

**Quality Assurance**:

- Implement quality assurance programs to maintain high service standards.
- Conduct regular quality audits and provide feedback to agents.
- Identify areas for improvement and initiate corrective actions.
- ** Reporting and Analysis**:

- Generate regular reports on call center performance, customer feedback, and issue trends.
- Analyze data to identify areas for improvement and make data-driven decisions.

**Customer Feedback**:

- Collect and analyze customer feedback to drive service improvements.
- Develop and implement strategies to enhance the overall customer experience.

**Vendor and Resource Management**:

- Manage relationships with third-party service providers and vendors.
- Allocate and manage resources efficiently to meet service demands.

**Compliance and Process Improvement**:

- Ensure compliance with company policies, industry regulations, and best practices.
- Continuously assess and improve call center processes for maximum efficiency and effectiveness.

**VOC process & Social Media Interactions**:

- VOC management - Ensuring all the Reminders / Escalations / Dealer feedback captured and closure with positive response.
- Social Media Connect so that customer testimonials can be initiated and response to all the social media queries.

Behavioural Competency
- Collaboration
- Developing & Motivating
- Drive for results & Accountability
- Analysis & Decision Making
- Operational Efficiency
- Driving Change
- Entrepreneurial Drive

**Why should you join Orient?**

At Orient, we believe in capitalizing on the strengths and abilities of employees, helping them to become stronger and grow within the company. You will be part of a vibrant work culture that values, cares and help people reach their potential, having inspirational leaders being team oriented, inclusive, and diverse; and fostering a unique culture that balances innovation, knowledge sharing and risk

  • Agm Operations- Bpo

    7 days ago

    Delhi, India Webbizzare Full time

    AGM - Operations Relevant Experience: 1 - 3 Years (As AGM), 2 - 4 years into customer service and sales process. Location: Delhi Moti Nagar 5 days working Rotational shifts and offs We are looking for a AGM - operations that will be responsible for complete operation part. Should have experience in handling 500+ agents (50% sales and 50% customer...

  • Mall Operations Agm

    7 months ago

    Delhi, India Amiscent Careers Full time

    JD For Mall Operation-AGM Department Name: Mall Operations NumberofPositionRequired:1 Gender:Male JOB Title: AGM-Mall Operations Job Overview: Mall Operations/Leasing/SOH/Liasoning/Marketingetc Responsibilities and Duties: - Responsiblefordaytodayoperationandupkeepofthemallincludingretailshop units,Kiosks, mall common area, food court, external areas,...

  • Agm

    2 months ago

    Delhi, Delhi, India VANDANA ENTERPRISE Full time

    **AGM - Industry Engagement** Job profile - Generate business opportunities for use of GS1 standards & services across Industry sectors for achieving targets. - Study and understand client supply chain business processes and conceptualise solutions based on GS1 standards. - Should possess strong techno-commercial skills, excellent client relationship...

  • Agm Admissions and Marketing

    6 days ago

    Delhi, Delhi, India Institute of Management Technology, Ghaziabad (IMTG) Full time

    **Role & Responsibilities of AGM Admissions and Marketing**: **AGM Admissions and Marketing JD**: - Supporting the due diligence and decision making process for selection of students by data analysis and as per merit and SOP parameters. The role requires efficient processing, analyzing of large volumes of data and information - Be proactive, take...

  • Agm Sales

    1 month ago

    Delhi, Delhi, India Orbitouch Outsourcing Private Limited Full time

    **Urgent Hiring || AGM/ DGM || Delhi** Role: AGM/ DGM Exp: Minimum 10 Years in API sales for ROW markets (APAC+LATAM+Africa) Ctc-upto 25 Lpa (Depends on interview) Working days - 6 days (Alternate Saturday off) **Responsibilities**: - Assisting the Business Head to design the company's overall strategies, sales and marketing plan for assigned...

  • Agm- Regulatory

    7 months ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: 44054- Location: New Delhi, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm/gm

    3 days ago

    Delhi, India ideaForge Full time

    AGM/GM - Sales &BD- Delhi (On-Site)- Mid-SeniorRefer a Friend **Job Description**: **JOB TITLE**: AGM/GM - Sales & BD (MOD)** **LOCATION**:Delhi (**This position is field based and requires extensive travelling). **JOB DESCRIPTION** **KEY RESPONSIBILITIES**: - Identifying opportunities to deliver profitable business across the Defense sector. - Must...

  • Agm - Brand Equity & Communication

    1 week ago

    Delhi, India Merino Laminates Full time

    **AGM - Brand Equity & Communication**: **Responsibilities**: Brand Positioning & ATL Communication Corporate AV & Communication - driving qualitative & quantitative market research Customer in sighting & research Media Management & Optimisation Sales & Customer Support Presentation & Collaterals Brand Advertising and communication...

  • Olectra Greentech Limited | AGM-Quality

    4 weeks ago

    delhi, India Olectra Greentech Limited Full time

    Position :- AGM – Quality Assurance Qualification: B. TechExperience: 20+ YearsIndustry: Automobile OEM into Bus & Truck manufacturing only.Age :- 37+Job location :- HyderabadTeam Size :- 47+Reporting HOD:-Incoming Quality & Aggregate, Supplier Audit In process Quality SOP PDI & FIQMS(IATF)Market Quality

  • AGM Manufactuirng Business Finance

    4 weeks ago

    Delhi, India Intas Pharmaceuticals Full time

    Job Title : AGM/ DGM Plant Manufacturing Business FinanceQualification : CALocation : Matoda Plant, AhmedabadJob Profile :- Project & Capex ROI across all plant- Consolidation of Plant MIS- Tracking key productivity metrics at Plants- Monthly Plant Opex review with Plant heads- Inventory review with SCM and plan for salvage/liquidation- Strong experience in...

  • Agm-accounts

    7 months ago

    Delhi, Delhi, India BNC Full time

    BNC is hiring for corporate for the position of AGM-Accounts for Delhi location **Accounts**: - Overseeing all accounting operations including Billing, A/R, A/P, G/L, Inventory/Cost Accounting and Revenue Recognition. - Experience in consolidation & finalization of financials as per IND AS - Analyze financial statements for discrepancies and other issues...

  • Agm-resourcing & Operations

    24 hours ago

    New Delhi, India Vodafone Idea Full time

    Job Req ID: 40283- Location: New Delhi, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • SRM/AGM Business Development

    4 weeks ago

    Delhi, India Zealver Full time

    Zealver offers holistic preventive and primary care services to seniors/older adults, focusing on improving their quality of life. Through comprehensive assessments and annual personalized improvement programs designed to address each member’s unique needs, we enable this demographic to live their 'silver' years with 'zeal'!This is a full-time 'from...

  • Olectra Greentech Limited | AGM-Quality | delhi

    1 month ago

    delhi, India Olectra Greentech Limited Full time

    Position :- AGM – Quality AssuranceQualification: B. TechExperience: 20+ YearsIndustry: Automobile OEM into Bus & Truck manufacturing only.Age :- 37+Job location :- HyderabadTeam Size :- 47+Reporting HOD:-Incoming Quality & Aggregate, Supplier Audit In process Quality SOP PDI & FIQMS(IATF)Market Quality

  • Dgm/Agm Of Contracts

    3 months ago

    Delhi, India Vishvaraj Group Full time

    Job Specifications:Position: AGM/DGM -ContractsYears of Experience : 15+ years (Water Industries experience Must)Education: EngineeringJob Description:-· Making strategy of Contract Administration.. Handling arbitration cases.. Handling team and team development, Improvement of contract process.. Helping to BD & Project team in contracts matters.· He / she...

  • Im Marketing and Sales Agm

    6 days ago

    New Delhi, India AARIKA HR Professionals Full time

    Job Title - IM Marketing and Sales AGM Division - Original Equipment (OE) Salary - Best in the Industry (Up to 20 LPA) Experience - 12 to 14 Years Location - New Delhi Job Responsibilities Selling the consumer appliance in OEM brand /own brands in Europe particularly Italy /Spain and Russia and Kazakinstan (CIS) - Grasp to understand our products like Room...

  • Agm Accounts Receivable

    6 months ago

    Delhi, India MNR Solutions Private Limited Full time

    Urgent Hiring for AGM/DGM Accounts Receivable Job Location -Delhi/Mumbai Experience - 10 Plus Years CTC- 18-22 LPA Job Responsibilities: **Responsibilities**: - Owning the complete end-to-end AR/O2C process for the Company - Recording of Sales bookings and Purchase orders from customers. - Managing day-to-day invoicing, estimates release, customer...

  • AGM/DGM Liaison Architect

    4 weeks ago

    Delhi, India The Adecco Group Full time

    Designation- AGM/DGM LiasoningJob Location : Santacruz East, MumbaiRoles & Responsibilities:- The candidate shall be familiar with various permissions required from building proposal department and other departments of MCGM- Handle and deal with AUTO DCR applications/ permissions- The candidate has worked with Real Estate Developer or with Liaison architects...

  • Agm-mall

    7 days ago

    Delhi, India Women Entrepreneur Network Full time

    **AGM-Mall** *** Summary Experience Required: **15 - 20 Years** **Location**: **Delhi** Category: **Management Consulting** The Centre Director is responsible for overseeing all aspects of mall management including bu limited to leasing and tenant relations, business planning and financial management, facilitiesoperational management and control of all...

  • Caster Project

    4 weeks ago

    Delhi, India Viraj Profiles PVT Full time

    Join India's Leading Stainless Steel Producer!Company DescriptionViraj Profiles Private Limited, a renowned stainless steel producer and exporter, is expanding!With a melting capacity of 636,000 tonnes per annum, we produce a wide range of stainless steel products, exporting to over 96 countries.Our Strengths:Integrated manufacturing facilitiesGlobal...