Ecommerce Customer Support Associate
1 month ago
**Required**:
Minimum 2 years hands on experience in customer service.
Ecommerce background is most preferable but other industry experience also works.
Advance excel Mandatory.
Excellent written and oral communication in English.
- **Immediate joining will be preferred.**_
**Job Responsibility**:
Ability to resolve escalated customer issues.
Previous experience in calling and speaking to customers.
- Reply to customer messages.
- Appeal A to Z claims.
- Resolve and close negative feedback.
- Managing returns.
- Send messages to get positive feedbacks.
Coordinate with internal teams and logistics partners to resolve queries
Responsible for resolution for queries on day-to-day Order Processing, Deliveries and Returns of Customer Orders
- Coordinate with other teams like in-house team, external vendors like delivery partners, warehouse, and logistic partners on execution of e-commerce activities
- Maintain understanding of E-commerce practices and Business Partnerships for better resolution of customer queries
- Manage the quality of Service and Customer Satisfaction
- Prepare Insights Report on the data mining outcome
Working closely with demand planning and warehousing teams to ensure smooth order fulfillment.
Connecting with customers through E-mail, chat, messages, and calls as and when needed.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Andheri Marol Naka, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Experience from Ecommerce Domain. Can you join immediately
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
Expected Start Date: 21/07/2023
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