Ecommerce Customer Support Associate

1 month ago


Marol Mumbai Maharashtra, India SUN ARK SERVICES PVT LTD Full time

**Required**:
Minimum 2 years hands on experience in customer service.

Ecommerce background is most preferable but other industry experience also works.

Advance excel Mandatory.

Excellent written and oral communication in English.
- **Immediate joining will be preferred.**_

**Job Responsibility**:
Ability to resolve escalated customer issues.

Previous experience in calling and speaking to customers.
- Reply to customer messages.
- Appeal A to Z claims.
- Resolve and close negative feedback.
- Managing returns.
- Send messages to get positive feedbacks.

Coordinate with internal teams and logistics partners to resolve queries

Responsible for resolution for queries on day-to-day Order Processing, Deliveries and Returns of Customer Orders
- Coordinate with other teams like in-house team, external vendors like delivery partners, warehouse, and logistic partners on execution of e-commerce activities
- Maintain understanding of E-commerce practices and Business Partnerships for better resolution of customer queries
- Manage the quality of Service and Customer Satisfaction
- Prepare Insights Report on the data mining outcome

Working closely with demand planning and warehousing teams to ensure smooth order fulfillment.

Connecting with customers through E-mail, chat, messages, and calls as and when needed.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Andheri Marol Naka, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Experience from Ecommerce Domain. Can you join immediately

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Expected Start Date: 21/07/2023



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