Semi - Voice Process

3 months ago

Navi Mumbai Maharashtra, India BV Full time

**Job description**

**BVS Global Hiring Operations Executive - Customer Cervice - Day Shift**

**About BVS Global**:

- Founded in 2010, BVS Global are the market pioneers in the verification, attestation, visa, Immigration and BPO segments. We provide exemplary services for our customers as we are completely attuned to the industry’s needs. We boast a strong, unrivalled presence in more than 100 countries, making the whole process even smoother. Our team of procedural experts are always on their toes to create the best experience for our customers.

Our specialty lies in providing high quality, streamlined solutions which is further cemented through our global presence in over 100 countries. Our team is completely up-to-date with changing laws, rules and regulations and only provide you with the best services on the market. Our aim is to always keep the customer satisfied with bespoke and exemplary client servicing.

**Job description**:

- Monitor day-to-day operations, while tracking and reporting on performance and recommending actionable improvements as necessary.
- Communicating with customers to respond to issues or concerns they may have regarding their order.
- Reviewing operational procedures to improve efficiency and reduce costs.
- Reporting operational data to supervisors or department heads as needed.
- Communication and coordination with staff (including the executive operations team) and vendors.
- Train and onboard new employees on operational protocols to ensure all staff members adhere to standard operating procedures (SOP’s).
- Develops, prepares, and presents program reports; maintains comprehensive program records and statistical information.

**Key qualifications**:

- Experience of Customer Service 2+ years
- Graduation is must
- **Excellent English Communication skills**

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 4 years (preferred)
- operations: 4 years (required)

**Language**:

- Excellent English (preferred)

Work Location: In person

**Speak with the employer**
+91 7902338810

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