International Voice Process.

4 weeks ago

Mumbai, India FLY Consulting Services Full time

Company Overview


FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We offer the best of recruitment and staffing services to connect our clients with the best prospects. With a team of specialized professionals, we deeply understand the requirements of the business and provide the most potential candidates who meet the criteria effectively.


Job Overview


FLY Consulting Services is seeking a motivated and skilled individual to join our team as an International Voice Process. This position is ideal for someone with 1 to 3 years of experience in the field. As an International Voice Process, you will be responsible for handling inbound and outbound voice calls, providing excellent customer service, and ensuring customer satisfaction.


Qualifications and Skills


  • - 1 to 3 years of experience in international voice process
  • - Knowledge of semi voice and inbound voice processes
  • - Excellent communication skills in English
  • - Ability to handle high call volumes and maintain quality
  • - Strong problem-solving skills
  • - Customer-centric mindset
  • - Ability to work in a fast-paced environment
  • - Flexibility to work in rotating shifts
  • - Proficient in MS Office applications
  • - Ability to work well in a team


Roles and Responsibilities


  • - Handle international inbound and outbound voice calls in a professional and courteous manner
  • - Provide timely and effective customer service by addressing customer queries and concerns
  • - Ensure customer satisfaction by resolving issues and complaints
  • - Follow communication scripts and guidelines to provide consistent and accurate information
  • - Maintain a high level of professionalism and customer focus at all times
  • - Collaborate with team members to achieve individual and team targets
  • - Document all interactions and maintain accurate records
  • - Stay updated on product knowledge and company policies
  • - Adhere to company protocols and procedures
  • - Continuously improve customer service skills and knowledge





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