Sales Representative
2 weeks ago
**JD For Sales Executive**
**Front Desk Duties**:
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations, including booking and cancellations, using our hotel management system.
- Collecting client satisfaction feedback after their stay.
- Ensure all guest information is kept confidential and secure.
- Provide detailed information about the hotel's services, facilities, and policies.
**Sales & Promotion**:
- Actively promote and upsell property services, amenities, and packages to guests during check-in and check-out.
- Identify sales opportunities and promote property services to walk-in guests.
- Collaborate with the sales and marketing team to develop and implement strategies to increase hotel bookings and revenue.
- Prospecting for new clients through various channels such as cold calling, networking, and attending industry events.
- Identifying and targeting key market segments for the property.
- Analyzing market trends and competitor activities to identify opportunities for growth.
- Following up on leads generated by marketing efforts or through referrals.
- Building and maintaining strong relationships with existing clients to encourage repeat business and referrals.
- Understanding client needs and customizing proposals to meet their requirements.
**Requirements**:
- Previous experience in a customer service or sales role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Knowledge of hotel management software and CRM systems is a plus.
- Flexibility to work shifts, including weekends and holidays.
**Job Types**: Full-time, Permanent
Shift:
- Day shift
- Morning shift
Work Location: In person
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