Merchant Services-me Relationship Officer

5 months ago

Durgapur, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Merchant Services-ME Relationship Officer - Retail RO

**Office Location**: DURGAPUR - WEST BENGAL Durgapur (Branch)

**Position description**:
Merchant Services-ME Relationship Officer - Retail RO

**Primary Responsibilities**:

- Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
- Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition
- maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
- Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
- To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
- To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio
- Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.
- To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
- Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc
- The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
- Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
- Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

**Additional Responsibilities**:

- Cross Sell - CC, CASA, Asset, TPP etc.

**Educational qualifications preferred**
- **Category**: Bachelor's Degree
- **Field specialization**: Commerce
- **Academic score**: Pass
- **Institution tier**: Any

**Required Certification/s**:
NA

**Required Training/s**:
Basic product and process training

**Required work experience**
- **Industry**: Banking preferred - but not a constraint
- **Role**: Any
- **Years of experience**: 0 to 3

**Key Performance Indicators**:
Sales Profile

**Required Competencies**:
Flair for sales and go getter attitude, Good Communication skills, tech savvy

**Required Knowledge**:
**Required Skills**:
Good communication and interpersonal skills, Time management, disciplined sales approach

**Required abilities**
- **Physical**: Sales call and field visits.

**Specific requirements**
- **Travel**: Local travel for customer meetings
- **Vehicle**: Preferred(At least two wheeler)
- **Work Permit**: NA

**Other details**
- **Pay Rate**: As per industry norms and labour laws
- **Contract Types**: Permanent
- **Time Constraints**: None
- **Compliance Related**: As per Bank's laid down policies
- **Union Affiliation**: NA

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