Customer Relationship Executive

2 months ago

Gurugram Haryana, India JLL Full time

JLL supports the Whole You, personally and professionally.
Customer Relationship Executive
Property and Asset Management
What this job involves
You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.
**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any
**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.
**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India Tattva Wellness Full time

    **Customer Relationship Executive** **Tattva Spa** is seeking to hire an experienced Professional with fluent communication skills for joining its **CRM Department (Inbound + Outbound)**. **Job Title: Customer Relation Executive (CRE)** Job Location**:Gurgaon **(Preferred location residing in Gurgaon) Work Experience**:1-3 yrs** **Perks and Benefits -...

  • Customer Relationship Executive

    1 month ago

    Gurugram, Haryana, India Vani Kabir Multiverse Full time

    Key Responsibilities: Customer Interaction: Act as the primary point of contact for customer inquiries, concerns, and feedback. Problem Resolution: Address and resolve customer issues and complaints effectively and efficiently. Escalate unresolved issues to appropriate departments when necessary. Relationship Management: Build and maintain strong,...

  • Customer Relationship Executive

    2 months ago

    Gurugram, Haryana, India Himgiri Automobiles Pvt. Ltd Full time

    We are seeking for a Customer Relationship Executive (Service) for managing customer interactions and ensuring high levels of satisfaction. This role involves assisting customers with inquiries, resolving issues, and supporting the service team to enhance the overall customer experience. **Key Responsibilities**: **Customer Engagement**: Serve as the...

  • Customer Relationship Executive

    5 days ago

    Gurugram, Haryana, India Ujobs Consulting Full time

    We are seeking a Customer Relationship Executive for International voice process. **Work Location**: Gurugram **Working Days**: 5 days **Requirements**: - 0-3 Years in International customer service - Excellent communication skills - Passion for customer service Pay: ₹21,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India Placement hub Full time

    We are hiring for customer relationship executive for voice process Location - Gurugram Sector - 6 Expr - Min 1 Year Salary - Upto 25k sholud have fluent english **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule - Food provided - Health insurance - Internet...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media Pvt Ltd is looking for Customer Relationship Executive** **Job Responsibility**: Product based calling, convincing pitching and result orientated. Can work on Reports and documentation Responsible to deliver high quality and productivity results. Strong ability to multitask and take fast decisions independently. Data...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media Pvt Ltd is looking for Customer Relationship Executive** **Job Responsibility**: Product based calling, convincing pitching and result orientated. Can work on Reports and documentation Responsible to deliver high quality and productivity results. Strong ability to multitask and take fast decisions independently. Data...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media Pvt Ltd is looking for Customer Relationship Executive** **Job Responsibility**: Product based calling, convincing pitching and result orientated. Can work on Reports and documentation Responsible to deliver high quality and productivity results. Strong ability to multitask and take fast decisions independently. Data...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India MTG Learning Media Full time

    **MTG Learning Media** is hiring for **Customer Relationship Executive.** - To process order w. r. t Book Sellers, Coaching & Schools. - To prepare Sales Quotation as per company standards & instructions from team lead. - Diligently tracking of orders and till delivery to user end and ensure E2E communication at all levels. - Strong Follow-up &...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India MTG Learning Media Full time

    **MTG Learning Media** is hiring for **Customer Relationship Executive.** - To process order w. r. t Book Sellers, Coaching & Schools. - To prepare Sales Quotation as per company standards & instructions from team lead. - Diligently tracking of orders and till delivery to user end and ensure E2E communication at all levels. - Strong Follow-up &...

  • Customer Relationship Executive

    2 months ago

    Gurugram, Haryana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Your role - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. - Analyse customer data to identify patterns and insights; and leverage this...

  • Customer Relationship Executive

    3 months ago

    Gurugram, Haryana, India ARME Consulting Full time

    **Position: - Customer Relationship Officer** **Location: Sector 49, Sohana Road, Gurgaon** **6 days working, Rotational week off** **Qualifications: - ** - HSC and Above - Fresher and experience both can apply - 1-4 years’ experience in Tele-Calling or Voice Process **Required Skills: - ** - Excellent communication and interpersonal skills -...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India MistrNokriwala Full time

    **Requirements**: - Graduate - Good computer knowledge - Good kowledge of CRM softwares - Minimum 2 years of experience in Customer Relationship - Good communication skills in Hindi and English - Good Personality - Available to visit customer sites occasionally - Knowledge of automation industry (More Preferable) Pay: ₹18,000.00 - ₹30,000.00 per...

  • Customer Relationship Executive

    2 months ago

    Gurugram, Haryana, India AK Clinics Private Limited Full time

    Reporting to the Clinic Manager overseeing the clinic, the CRE leads and inspires staff while managing the business, day-to-day operations, and supporting patient care functions. Responsible for administrative and financial analysis, care coordination of clinical services and communication, space management, clinical outcomes, quality and...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India ARME Consulting Full time

    Role: Customer Relationship officer Location: Sec 49 Gurgaon Job type: Work from office Education: Any Graduate/ Preferable Science **Requirements**: - Bachelor's degree in a related field - Proven experience in a customer service role, preferably within the healthcare industry - Excellent communication and interpersonal skills - Strong problem-solving...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India career point Consltancy Full time

    **As a Relationship Manager, you will be entrusted with managing and enhancing our client relationships. Your primary responsibility will be to understand the unique needs of our clients, provide tailored solutions, and serve as a liaison between clients and our internal teams. This position offers an exciting opportunity to work in a collaborative...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India career point Consltancy Full time

    **As a Relationship Manager, you will be entrusted with managing and enhancing our client relationships. Your primary responsibility will be to understand the unique needs of our clients, provide tailored solutions, and serve as a liaison between clients and our internal teams. This position offers an exciting opportunity to work in a collaborative...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India Link HR Full time

    **Customer Interaction**: - Engage with customers to understand their needs and preferences. - Address customer inquiries, concerns, and feedback **Issue Resolution** - Resolve customer issues promptly and effectively. - Work towards finding solutions that align with customer satisfaction. **Record keeping** - Maintain accurate and detailed records of...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India Egreen Farms Pvt. Ltd. Full time

    Listen attentively to customer inquiries, complaints, and feedback. - Provide accurate and timely responses to customer inquiries, resolving issues efficiently and effectively. - Build rapport with clients and establish a strong understanding of their needs and preferences. - Educate customers on the features and benefits of our offerings to maximize their...

  • Customer Relationship Executive

    6 months ago

    Gurugram, Haryana, India Veg Ease Full time

    Job description Listen attentively to customer inquiries, complaints, and feedback. Provide accurate and timely responses to customer inquiries, resolving issues efficiently and effectively. Build rapport with clients and establish a strong understanding of their needs and preferences. Educate customers on the features and benefits of our offerings to...