![Etech Global Services](https://media.trabajo.org/img/noimg.jpg)
Contact Center Agent
4 weeks ago
**What We Offer**:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
**What You’ll Be Doing**:
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
**We Expect You To Have**:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
**Job Title**
**Contact Center Agent
**Department**
**Operations
**Location**
**Gandhinagar
-
Contact Center Agent
2 weeks ago
Gandhinagar, Gujarat, India Etech Global Services Full timeWhat We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJPWhat You'll Be Doing: Take inbound or make outbound calls to customers with the objective of discussing nonsales related issues. Handle all issues...
-
Contact Center Representative
4 weeks ago
Gandhinagar, India Etech Global Services Full time**What We Offer**: - Transportation allowance - Canteen Subsidy - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Take inbound or make outbound calls to customers with the objective of discussing non-sales...
-
Nice InContact Implementation Engineer
24 hours ago
Gandhinagar, India Etech Full time: Internet allowanceNight Shift allowance as per processHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & RecognitionWhat You’ll Be Doing:Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and...
-
Call Quality Auditor
2 months ago
Gandhinagar, India agrovikas agritech pvt ltd Full time**Call Quality Auditor** Call center quality auditors listen to calls from the call center operators and BPO, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the...
-
Call Quality Auditor
2 days ago
Gandhinagar, India agrovikas agritech pvt ltd Full time**Call Quality Auditor** Call center quality auditors listen to calls from the call center operators and BPO, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the...
-
Nice InContact Implementation Engineer
2 weeks ago
Gandhinagar, Gujarat, India Etech Full time: Internet allowanceNight Shift allowance as per processHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & RecognitionWhat You'll Be Doing:Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and...
-
Nice InContact Implementation Engineer
2 weeks ago
Gandhinagar, Gujarat, India Etech Full time:Internet allowance Night Shift allowance as per process Health Insurance Tuition Reimbursement Incentive components campaign wise Work-Life Balance Initiatives Rewards & Recognition What You'll Be Doing: Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor...
-
Quality Auditor
4 weeks ago
Gandhinagar, India Agrovikas Agritech Pvt Ltd Full timeWe are looking for a call quality auditor who has worked in any BPO/call center and audited calls. Responsibilities: - Call auditing of a team of 30+ people. - listen to calls regularly and update quality parameters in the portal. - one on one meetings with agents and team leaders to improve call quality. - provide training to agents. - ready to work in...
-
Nice InContact Implementation Engineer
3 months ago
Gandhinagar, India Etech Full time:Internet allowanceNight Shift allowance as per processHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & Recognition What You’ll Be Doing: Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and...
-
Nice InContact Implementation Engineer
2 months ago
gandhinagar, India Etech Full time:Internet allowance Night Shift allowance as per process Health Insurance Tuition Reimbursement Incentive components campaign wise Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and...
-
Nice InContact Implementation Engineer
4 weeks ago
Gandhinagar, India Etech Full time:Internet allowanceNight Shift allowance as per processHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & Recognition What You’ll Be Doing: Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and...
-
Nice InContact Implementation Engineer
4 weeks ago
gandhinagar, India Etech Full time:Internet allowance Night Shift allowance as per process Health Insurance Tuition Reimbursement Incentive components campaign wise Work-Life Balance Initiatives Rewards & Recognition What You’ll Be Doing: Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and...
-
Tele Caller Executive
2 weeks ago
Gandhinagar, India agrovikas agritech pvt ltd Full timeWe are looking for a Tele-Caller who has worked in any BPO/call center and generated sales from agents. Qualification: Any Graduate **Skills**: - Strong communication and negotiation skills. - Goal oriented and self-motivated. - Skilled in providing product and service related information. - Skilled in converting leads into sales. **Requirements**: -...
-
Call Quality Auditor
2 weeks ago
Gandhinagar, Gujarat, India Agrovikas Agritech Pvt Ltd Full timeWe are looking for a call quality auditor who has worked in any BPO/call center and audited calls.Responsibilities: Call auditing of a team of 30+ people.- listen to calls regularly and update quality parameters in the portal.- one on one meetings with agents and team leaders to improve call quality.- provide training to agents.- ready to work in shifts.-...
-
Customer Service Representative
2 weeks ago
Gandhinagar, India Etech Global Services Full time**What We Offer**: - Transportation allowance - Canteen Subsidy - Night Shift allowance as per process - Schedule Attendance Bonus - Health Insurance - Tuition Reimbursement - Incentive components campaign wise - Work Life Balance Initiatives - Rewards & Recognition - Internal movement through IJP **What You’ll Be Doing**: - Organized and thrives in a...
-
Sales Agent for Banking Sector
4 days ago
Gandhinagar, India Adhaan Solution Pvt. Ltd. Full time**Position - Sales Agent** **Job Location-Ahmedabad_Navarangpura,Jamnagar,Gandhinagar,Anand,Himmatnagar,Baroda,Surat,Bharuch,Vapi,Navsari.** **Qualification - Any graduate** **Two wheeler Mandatory** **Age-30** **All document is mandatory** **Responsibilities**: The job is exciting and full of learning since it involves meeting customers, understanding...
-
Telecallers
3 weeks ago
Gandhinagar, India Cosmos Manpower Full timeGender Both Experience 1 - 2 Years Location GANDHINAGAR-GANDHINAGAR Salary Rs. 1 - 1.5 Lakhs Per Annum Key Skill Cold Calling Qualification OTHERS Industry Other Education, Training Institutes & Academic Research Job Function Agent Role Telecaller **Job Description**: **Responsibilities**: - Contacting current and potential clients to...
-
Import Export Logistics
2 weeks ago
Gandhinagar, India Gopani Product Systems Full time**About Role**: Ensure efficiency in the Company’s Imports-Export Logistics System and ensuring accountability for all Company resources especially cash and Cheques. Facilitator should manage the import coming to the home country as well as exporting of goods going out of the home country along with the general duties at office. **Duties and...
-
3 Yrs. Exp. Real Estate Sales
4 days ago
Gandhinagar, India Swagat Group Full timeWe are looking for excellent Real Estate Sales professionals. **No. of Working days**: 6 Days working **Job Location**: Sargasan, Gandhinagar **Experience**: 4 Yrs Exp. - Developing and nurturing relationship with new and existing clients. - Contact potential customers to showcase company products or services - Negotiate prices and terms with customers -...
-
Account Support Officer
2 weeks ago
Gandhinagar, India ApplyBoard Full timeThe Opportunity: We are looking for an experienced, well-connected, organized Support Professional to join our growing Account Support team and take our company and platform to the next level. What you’ll be doing every day: - On a daily basis, represent the ApplyBoard brand to promote our platform and services to Recruitment Partners onsite- - Be a...