Call Quality Auditor

2 weeks ago


Gandhinagar, Gujarat, India Agrovikas Agritech Pvt Ltd Full time
We are looking for a call quality auditor who has worked in any BPO/call center and audited calls.

Responsibilities:

  • Call auditing of a team of 30+ people.
- listen to calls regularly and update quality parameters in the portal.
- one on one meetings with agents and team leaders to improve call quality.
- provide training to agents.
- ready to work in shifts.
- monitor team performance.
- create regular reports.

Requirements:

  • Has at least 2 year+ of experience as a call quality auditor in any call center/ BPO/Contact center.
- has an audited team of at least 20 persons in any call center.
- familiar with the dialer system.
- excellent communication skills in Gujarati Language.
- good writing skill in English.

Salary:
Up to ₹30,000.00 per month

Schedule:

  • Day shift

Application Question(s):

  • What is your Current Job position?
  • Are you ready to join Immediately in Agrovikas?

Education:

  • Bachelor's (required)

Experience:

  • Call center: 2 years (required)
  • BPO: 1 year (preferred)
  • Customer service: 1 year (preferred)

Language:

  • Gujarati (required)


  • Gandhinagar, Gujarat, India Eccentric Clinical Research Pvt Ltd Full time

    Job SummaryWe are seeking a Quality Assurance Auditor to join our reputable Contract Research Organization (CRO) and be responsible for ensuring the highest standards of quality and compliance in our clinical research activities. In this crucial role, you will play a key part in maintaining regulatory compliance, conducting audits, and driving continuous...

  • Auditor

    2 weeks ago


    Gandhinagar, Gujarat, India Bank of America Full time

    About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...


  • Gandhinagar, Gujarat, India Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is partnering with USD 437 to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: USD 437Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches...

  • Opex Executive

    2 weeks ago


    Gandhinagar, Gujarat, India Mantras2Success consultants Full time

    Opening: 1 Nos.Job ID: 80526Employment Type: Full TimeReference:Work Experience: 2.0 Year(s) To 4.0 Year(s)CTC Salary: 4.80 LPA TO 6.00 LPAFunction: ITES / BPO / KPO / Customer Service / OperationsIndustry: Steel/Metal/Iron/Non-ferrousQualification: B.Tech/B.E. - Mechanical; Diploma - MechanicalLocation: GandhinagarDuties and Responsibilities:To lead OPEX...

  • Voice Process

    2 weeks ago


    Gandhinagar, Gujarat, India Pratyarth Services (opc) Private Limited Full time

    Rolls and Responsibilities Associate will be responsible for handling incoming and outbound calls from customers/Patients. Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of...

  • React Js Trainer

    2 weeks ago


    Gandhinagar, Gujarat, India Desire Infotech Full time

    Required React JS Trainer/FacultyFresher and experienced. Advanced training will be provided at company cost.Qualities:Workaholics, professional, Honest, responsible, dedicated.Qualification:BCA, BE(IT-CE), MSCIT,MCACall:Job Types: Full-time, Part-timeSalary: ₹13,000.00 per monthBenefits: Paid time offSchedule: Day shift Evening shift Flexible shift...

  • Team Member

    2 weeks ago


    Gandhinagar, Gujarat, India Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates...


  • Gandhinagar, Gujarat, India Tata AIA Life Full time

    A Position Overview****Position Title Branch Operations Executive**Department Operations**Level/ Band 201 / 25 Executive / Senior ExecutiveRole Summary:Responsible for Issuance maximization, Operations support, Backup operations, Drive new process initiatives.B Organizational Relationships**:Efficiently coordinate between the various sub functions of the...

  • React Js Trainer

    2 weeks ago


    Gandhinagar, Gujarat, India Desire Infotech Full time

    Required React JS Trainer/FacultyFresher and experienced. Advanced training will be provided at company cost.Qualities:Workaholics, professional, Honest, responsible, dedicated.Qualification:BCA, BE(IT-CE), MSCIT,MCACall:91-XXXXXXXXXXJob Types: Full-time, Part-timeSalary: ₹10,000.00 per monthBenefits: Paid time offSchedule: Day shift Evening shift Flexible...


  • Gandhinagar, Gujarat, India ApplyBoard Full time

    The Opportunity:We are looking for an experienced, wellconnected, organized Support Professional to join our growing Account Support team and take our company and platform to the next level.What you'll be doing every day:On a daily basis, represent the ApplyBoard brand to promote our platform and services to Recruitment Partners onsiteBe a single point of...

  • Voice Process

    2 weeks ago


    Gandhinagar, Gujarat, India Etech Full time

    WHAT YOU'LL BE DOING Take inbound or make outbound calls to customers with the objective of discussing nonsales related issues. Handle all issues with diplomacy, tact, and respect. Provide quality service to clients through thorough knowledge of products and services. Communicate with current and prospective customers using a variety of computer and...

  • Logistics Consultant

    20 hours ago


    Gandhinagar, Gujarat, India Oracle Full time

    Job DescriptionAn experienced consulting professional who has an understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in...

  • Contact Center Agent

    2 weeks ago


    Gandhinagar, Gujarat, India Etech Global Services Full time

    What We Offer: Transportation allowance Canteen Subsidy Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJPWhat You'll Be Doing: Take inbound or make outbound calls to customers with the objective of discussing nonsales related issues. Handle all issues...


  • Gandhinagar, Gujarat, India Odoo Full time

    Are you ready to learn fast and have a real impact on the company?Join Odoo, a growing software company with akiller product ,ahuge global community , as well as afun and exciting work environment .Users of the Product7,000,000Company Growth60% Year over yearCompany MaturityProfitableWhat do we look for?As a Customer Support Analyst, with a positive attitude...


  • Gandhinagar, Gujarat, India timesjobs Full time

    Customer Support Analyst 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, IndiaServices / Business SupportAre you ready to learn fast and have a real impact on the company?Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment.Users of the Product...


  • Gandhinagar, Gujarat, India timesjobs Full time

    Customer Support Analyst 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, IndiaServices / Business SupportAre you ready to learn fast and have a real impact on the company?Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment.Users of the Product...


  • Gandhinagar, Gujarat, India timesjobs Full time

    Customer Support Analyst 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, IndiaServices / Business SupportAre you ready to learn fast and have a real impact on the company?Join Odoo, a growing software company with a killer product,a huge global community, as well as a fun and exciting work environment.Users of the Product...

  • State Lead; Gujarat

    2 weeks ago


    Gandhinagar, Gujarat, India TheNudge Institute Full time

    Place of Posting- GLPC, Ahmedabad, GujaratEngagement Type- Full-TimeAbout The/Nudge:The/Nudge is an action institute working towards a poverty-free India within our lifetime. We partner with governments, markets, and civil society to build resilient livelihoods for all. What are we solving for?We are solving for households in poverty who are also financially...


  • Gandhinagar, Gujarat, India Odoo Full time

    Are you ready to learn fast and have a real impact on the company? Join Odoo, a growing software company with a killer product ,a huge global community , as well as a fun and exciting work environment . Users of the Product 7,000,000 Company Growth 60% Year over year Company Maturity Profitable What do we look for? As a Customer Support...


  • Gandhinagar, Gujarat, India TheNudge Institute Full time

    Place of Posting- GLPC's District Units, Gujarat Tentative Districts/Blocks for posting- to be decided Engagement Type- Contractual About The/Nudge: The/Nudge is an action institute working towards a poverty-free India within our lifetime. We partner with governments, markets, and civil society to build resilient livelihoods for all. We are a collective of...