Call Quality Auditor
2 weeks ago
Responsibilities:
- Call auditing of a team of 30+ people.
- one on one meetings with agents and team leaders to improve call quality.
- provide training to agents.
- ready to work in shifts.
- monitor team performance.
- create regular reports.
Requirements:
- Has at least 2 year+ of experience as a call quality auditor in any call center/ BPO/Contact center.
- familiar with the dialer system.
- excellent communication skills in Gujarati Language.
- good writing skill in English.
Salary:
Up to ₹30,000.00 per month
Schedule:
- Day shift
Application Question(s):
- What is your Current Job position?
- Are you ready to join Immediately in Agrovikas?
Education:
- Bachelor's (required)
Experience:
- Call center: 2 years (required)
- BPO: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Gujarati (required)
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