Customer Support Analyst
7 days ago
Services / Business Support
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.
Users of the Product 7,000,000
Company Growth 60 PERCENT Year over year
Company Maturity Profitable
What do we look for?
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well.
Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions.
When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate.
If needed, you will redirect customers to our Developers, depending on the types of requests.Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
Help customers with their use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience
Contribute to the improvement of our product & all documentation
Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
1 years of experience in similar field
Bachelor or Master degree
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in English
Solution minded
Nice to Have
Good knowledge of business processes
Technical knowledge (XML, Python, JS)
Why should you say 'YES' to this job? 2 weeks of intensive functional training with final certification
You will contribute to the improvement of our software Odoo by escalating good feedback
You will be delivering the best support experience to clients they have never had before
None of your work days will be the same, guarantee
The Odoo culture Building a company we love.
Who is your manager? Being a team leader at Odoo.
The founders story From 1 to 250 employees in 5 years.
What do we offer?
Compensation & Perks A full-time position
with an attractive salary package.
Paid leaves 5 Days working week, 24 paid leaves and public holidays as per the IT Industry
Prime location Work at the best location with easy transportation connectivity
Training 8 hrs of training every month to stay updated with the product and technology
Eat & Drink Tea, coffee and snacks
provided all day.
Sponsored Events Team outing, team lunch, festive celebrations and lots of team building activities
Exchange Program Apply to a similar position
in a subsidiary of Odoo.
Sneak Peek at our Work Place Culture
Services
About us
Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.
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