Business Support Analyst

4 weeks ago


Gandhinagar, Gujarat, India timesjobs Full time
Business Support Analyst

Location: 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India

Services / Business Support

Are you ready to make a difference in a fast-paced environment?

Come on board with Odoo, an innovative software company with a fantastic product, a large global community, and a dynamic work atmosphere.

About Odoo:

  • Number of Product Users: 7,000,000
  • Company Growth: 60% Year over Year
  • Company Maturity: Profitable

What we are looking for:

As a Customer Support Analyst, with a can-do attitude and proactive approach, your role involves assisting both customers and colleagues. Your main objective is to ensure customer satisfaction by resolving their issues efficiently.

Your responsibilities include:

  • Assisting users with Odoo Business Apps
  • Investigating and resolving functional issues
  • Engaging with visitors and leads through various channels
  • Ensuring high customer satisfaction levels
  • Enhancing the overall customer experience
  • Contributing to product enhancement and documentation
Requirements:
  • 1 year of relevant experience
  • Bachelor's or Master's degree
  • IT & Business Affinity
  • Customer-focused mindset
  • Fast learner and independent worker
  • Fluency in English
  • Solution-oriented approach
Nice to Have:
  • Familiarity with business processes
  • Technical knowledge (XML, Python, JS)

What Makes This Job Exciting?

  • 2 weeks of intensive training and certification
  • Opportunity to contribute to Odoo's software enhancement
  • Providing unparalleled customer support
  • Diverse daily challenges
Join the Odoo Journey

If you are eager to be part of a great company with exciting growth opportunities, Odoo is the place for you

What We Offer:

  • Full-time position with competitive salary
  • 5-day work week, 24 paid leaves, and industry-specific holidays
  • Convenient prime location with easy commute
  • 8 hours of monthly training sessions
  • Refreshments provided daily
  • Team events and outings
  • Possibility of an exchange program
Discover Odoo:

Odoo provides open-source business applications that cater to a wide array of company requirements, including CRM, eCommerce, accounting, and project management.

Experience the seamless integration and user-friendly interface of Odoo's software suite.



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