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Business Support Analyst
4 weeks ago
Location: 401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India
Services / Business SupportAre you ready to make a difference in a fast-paced environment?
Come on board with Odoo, an innovative software company with a fantastic product, a large global community, and a dynamic work atmosphere.
About Odoo:
- Number of Product Users: 7,000,000
- Company Growth: 60% Year over Year
- Company Maturity: Profitable
What we are looking for:
As a Customer Support Analyst, with a can-do attitude and proactive approach, your role involves assisting both customers and colleagues. Your main objective is to ensure customer satisfaction by resolving their issues efficiently.
Your responsibilities include:
- Assisting users with Odoo Business Apps
- Investigating and resolving functional issues
- Engaging with visitors and leads through various channels
- Ensuring high customer satisfaction levels
- Enhancing the overall customer experience
- Contributing to product enhancement and documentation
- 1 year of relevant experience
- Bachelor's or Master's degree
- IT & Business Affinity
- Customer-focused mindset
- Fast learner and independent worker
- Fluency in English
- Solution-oriented approach
- Familiarity with business processes
- Technical knowledge (XML, Python, JS)
What Makes This Job Exciting?
- 2 weeks of intensive training and certification
- Opportunity to contribute to Odoo's software enhancement
- Providing unparalleled customer support
- Diverse daily challenges
If you are eager to be part of a great company with exciting growth opportunities, Odoo is the place for you
What We Offer:
- Full-time position with competitive salary
- 5-day work week, 24 paid leaves, and industry-specific holidays
- Convenient prime location with easy commute
- 8 hours of monthly training sessions
- Refreshments provided daily
- Team events and outings
- Possibility of an exchange program
Odoo provides open-source business applications that cater to a wide array of company requirements, including CRM, eCommerce, accounting, and project management.
Experience the seamless integration and user-friendly interface of Odoo's software suite.
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