Voice Process

1 week ago


Gandhinagar, Gujarat, India Pratyarth Services (opc) Private Limited Full time

Rolls and Responsibilities

  • Associate will be responsible for handling incoming and outbound calls from customers/Patients.
  • Answer calls professionally to provide information about doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
  • Associates must reply to those queries in a set format.
  • Responsible to book the doctor appointments on a web portal.
  • Handle all the complaints of customers and pacify them.
  • Taking followups from management for the complaints and feedback closure.

Competencies and Skills Required

  • Good communications skills
  • Ability to listen proactively
  • Problem solving skills
  • Good interpersonal skills
  • Ability to handle work well and maintain quality

Salary:
₹150,000.00 per year

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Speak with the employer
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