Quality Auditor

4 weeks ago


Gandhinagar, India Agrovikas Agritech Pvt Ltd Full time

We are looking for a call quality auditor who has worked in any BPO/call center and audited calls.

Responsibilities:

- Call auditing of a team of 30+ people.
- listen to calls regularly and update quality parameters in the portal.
- one on one meetings with agents and team leaders to improve call quality.
- provide training to agents.
- ready to work in shifts.
- monitor team performance.
- create regular reports.

Requirements:

- Has at least 2 years of experience as a call quality auditor in any call center/ BPO/Contact center.
- has an audited team of at least 20 persons in any call center.
- familiar with the dialer system.
- excellent communication skills in Gujarati Language.
- good writing skill in English.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: One location


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