![Agrovikas Agritech Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Quality Auditor
4 weeks ago
We are looking for a call quality auditor who has worked in any BPO/call center and audited calls.
Responsibilities:
- Call auditing of a team of 30+ people.
- listen to calls regularly and update quality parameters in the portal.
- one on one meetings with agents and team leaders to improve call quality.
- provide training to agents.
- ready to work in shifts.
- monitor team performance.
- create regular reports.
Requirements:
- Has at least 2 years of experience as a call quality auditor in any call center/ BPO/Contact center.
- has an audited team of at least 20 persons in any call center.
- familiar with the dialer system.
- excellent communication skills in Gujarati Language.
- good writing skill in English.
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: One location
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