Customer Relationship Executive

3 weeks ago

Gurgaon, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relationship Executive

Property and Asset Management

What this Job Involves?

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Site details**:
You will be working on _IILM University __, which is a __University__, located at __Gurgaon__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Customer Relationship Executive

    2 weeks ago

    Gurgaon, Haryana, India timesjobs Full time

    JOB DETAILSData mining for searching relevant / prospective clients from the assigned territories.To make cold calls to the prospective clients and promote our engineering services viz : Structural Detailing, BIM, Precast etc.Maintain systematic data of all the sales promotion transactions in Salesforce.Lead generation , booking appointments of the...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India Veg Ease Full time

    **Job Title**: Customer Relations Executive The Customer Relations Executive is a pivotal role dedicated to nurturing positive relationships between the company and its customers. This position involves providing exceptional customer service through various communication channels, such as chatting and calling, to address inquiries and ensure customer...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India CRATERZONE PVT LTD Full time

    **Profile : Customer Relationship Executive/Support Executive** **Exp : 1-2 Year** **Location : Udyog Vihar phase 3** **CTC : Upto 4lpa** **Roles and Responsibilities**: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various...

  • Customer Relationship Executive Female

    4 weeks ago

    Gurgaon, India Bholasons Jewellers Full time

    **Job Title **Customer Relationship Executive** **About Organisation** Craftsmanship and quality are the hallmarks of Bholasons that has been attracting customers for generations. The organisation ensures transparency from making to marketing and unparalleled customer satisfaction. Unlike other brands who indulge in mass production, we create hand crafted...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India IDEAS DESIGN SOLUTIONS PVT. LTD. Full time

    **Location**: Gurugram ( Sector 74 A) **Vacancy**: 1 **Minimum Qualification**: Graduate in any domain / MBA **Skills required**: MS Excel, Google Sheets, excellent communication skills, Presentation skills, Negotiation skills, working knowledge of CRM. **Experience**: Atleast 1-2 years in similar profile. _Freshers with good communication & advanced MS...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India Power gummies Full time

    OVERVIEW OF THE ROLE: We are seeking a dynamic and results-driven CRM executive with 1-3 years of experience to join our team or a fresher who has good communication skills. As a CRM Executive, you will be responsible for developing and implementing customer-centric strategies to enhance customer retention and drive sales growth. You will work closely with...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also...

  • Customer Relationship Executive

    4 weeks ago

    Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relationship Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also...

  • Customer Relationship Executive

    1 month ago

    Gurgaon, India Butterfly Ayurveda Pvt. Ltd. Full time

    Responsibilities 1) Make order confirmation calls to customers. 2) Make outbound calls to take feedback from customers and share reports on a daily basis. 3) Make follow-up calls on a timely basis and forward the feedback to the concerned team for further action. 4) Use the telephone to reach out to customers and verify account information whenever...

  • Customer Relationship Executive

    1 month ago

    Gurgaon District, Haryana, India IITIIMShaadi Full time

    **Job Summary** You have to engage with highly qualified individuals, understand their needs, suggest them matches suitable to them and handle their accounts. **Responsibilities and Duties** - Regular interactions with client ensuring follow ups and client engagement. - Building and managing strong relationships with customers to ensure timely renewals and...

  • Customer Relationship Officer

    4 weeks ago

    Gurgaon, India FirstCry.com Full time

    CRO at Firstcry Sonipat, Haryana Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø - Basic math skills Ø - Track record of achieving sales quotas Ø -...

  • Customer Relationship Executive

    4 weeks ago

    Gurgaon, India SCIENCE OLYMPIAD FOUNDATION Full time

    **JOB DESCRIPTION** - Excellent Communication Skills both verbal and written in English. - Flexibility to adapt to a fast-paced learning atmosphere. - The job would include handling of Data Processing and coordination / Follow-ups with School Principal/Teachers **SKILLS & REQUIREMENT** - An interest in computers and Internet technology. - Unconditional...

  • Customer Relation Executive

    4 weeks ago

    Gurgaon, India Veg Ease Full time

    **Job Description: Customer Relations Executive at Veg Ease** **Position: CRE** **Department**: CRM **Location: Asf centre 362-363, tower B, 5th floor, Udyog Vihar, Gurgaon, Phase-IV** **Company Overview**: Veg Ease is a leading provider of high-quality vegetarian and vegan food products, dedicated to promoting a healthy and sustainable lifestyle. As a...

  • Customer Relationship Managemet

    4 weeks ago

    Gurgaon, India Fullwhite Full time

    We are seeking a talented and experienced CRM Specialist to join our dynamic team at Infratech. The CRM Specialist will play a critical role in managing and optimizing our Customer Relationship Management system to enhance our customer service and streamline our sales and marketing efforts. If you have a passion for real estate and a proven track record in...

  • we are hiring in customer relationship manager

    2 weeks ago

    Gurgaon, India staffix inc Full time

    Job Title: Customer Relationship Excutive Prefer- Female candidate Location: Gurugram, India Work from Office Salary provide will be 25k interested candidated call me.

  • Relationship Manager

    2 days ago

    gurgaon, India A1 Human Wealth Management Full time

    Designation - Relationship Manager Position - 2 Gender - Male CTC - 3 to 5 lpa Industry Preference - Stock market , insurance, SIP, Financial advisor Skills - Excellent Communications , Field knowledge , Portfolio handling, Knowledge about stock marketing, insurance, SIP, Financial advisor and portfolio Qualification - Graduate ...

  • we are hiring in customer relationship manager

    2 weeks ago

    Gurgaon, Haryana, India staffix inc Full time

    Job Title: Customer Relationship Excutive Prefer- Female candidate Location: Gurugram, India Work from Office Salary provide will be 25k interested candidated call me.

  • Customer Support Executive

    4 weeks ago

    Gurgaon, India T&N Business Services Private Limited Full time

    Role: Customer Support Executive Location: Gurgaon Position: 2 Experience: Min 2 years Process Type: Blended We are looking to hire an experienced, customer-oriented Customer Support Executive to utilize inbound and outbound calls. The Support Executive’s responsibilities include up-selling our products where possible, receiving incoming telephone...

  • Customer Support Executive

    4 weeks ago

    Gurgaon, India Happy Staffers Full time

    Hiring for Customer Support Executive for Biggest Insurance brand in India Location - Gurgaon Work from office Salary Upto 4 Lpa Roles and Responsibilities: 1- The insurance agent helps in promoting and selling of insurance products and services to its customers. 2- Giving sound financial advisory services and customer support to the clients 3- Needs to...