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Operation Associate
4 weeks ago
**We are hiring for Operation Associate at Hyderabad Location Work From Office **
- **Job Title -** Operations Associate
- **Job Location-** Hyderabad
- **Budget
- **3LPA
- **Years of Experience**:
- 1-3 Yrs
- **Job type
- **Full time
- **Working Days-** 6 Days
- **Working Time-** (9am 6pm)
- **Start Date
- **Immediately
- **Positions-** 4
- **Qualification** - BSc/ MBA (B-Pharma Preferred)
**Roles and Responsibilities**:
- OPD Management and Consultants Coordination.
- Registration and billing
- Telephone operations.
- Appointment and Scheduling.
- Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
- Information delivery
- Handling queries, enquiries and coordination with lab & diagnostics
- Coordinating with inter branch cross functional team.
- Compiling MIS data and sending it to the concerned operation in charge who oversees consolidating data
- Service recovery in that Area.
- Training in the hospital HIS & company modules.
- Maintaining attendance, leave & delays in absenteeism of the Consultants.
- Room Readiness & coordinating with IP formalities
- Inter departmental co-ordination (Wards, H/K, Maintenance, Stores, Admin, IT)
- Handles patient grievances (regarding waiting period for the Drs and non-availability of appointments)
- Provide patients with information regarding advised investigations and procedures
- Assist and direct patients that have come in for health check up
- Manage and record time spent by patient as mentioned in the standard operating procedure
- Co-ordinate for timely delivery of the report at the designated counter
- Maintain service standards as specified in the standard operating procedure
- Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
- Uphold basic standards of cleanliness of workplace area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
- Proactively distribute feedback forms, google, FB review and seek suggestions from patients/attendants
- Effectively utilize all communication systems
- Building a cordial relation with in house consultant team at the network hospital & coordinating to conduct internal consultant engagement activities.
- Adhere and contribute to cordial inter and intra team relations
- Complete any other ad-hoc task assigned by the concerned superior
**What we are looking for**:
- Min Qualification Graduation/ MBA/PGDM.
- At least 2-3 years of Exp in handling hospital operations.
- Person must have knowledge of admission process/ discharge process.
- Having good communication skills.
- Exposure of oncology will be an advantage.
- Good knowledge of MS office is must
- Person having knowledge of hospital software would be preferred.
**Salary**: ₹100,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Fixed shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you from Healthcare industry?
**Education**:
- Bachelor's (required)
**Experience**:
- Operation Associate: 1 year (required)
- Ontology: 1 year (required)
- Microsoft Office: 1 year (required)
- hospital operation: 1 year (required)
- hospital software: 1 year (required)
- MIS: 1 year (required)
- OPD Management: 1 year (required)
**Language**:
- English (required)
**Speak with the employer**
+91 7037891087
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