Customer Support Executive

5 months ago

New Delhi, India Exotic India Art Pvt. Ltd. Full time

Provide timely and accurate responses to customer inquiries via chat, focusing on delivering excellent customer experiences.**Synopsis of Role**:
**Key Responsibilities**:

- Provide timely and accurate responses to customer inquiries via chat, focusing on delivering excellent customer experiences.
- Maintaining a deep understanding of our products to effectively address customer inquiries and providing accurate information.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer’s feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customer’s inquiries, solve their problems and fulfil their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing CRM software to document interactions, manage customer profiles, and track support requests, maintaining accurate and organized records.

**Skill and Competencies**:

- Minimum of 2 years of experience in a customer support role, preferably in a chat-based environment.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Comfortable working in a non-voice process.
- Excellent problem-solving skills and the ability to think critically to provide effective solutions.
- Work successfully in a team environment
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explore.

**Benefits**

1. Friendly Work Culture

2. Social Security Code
- In Place

3. Annual Bonus
- as per Company guidelines

4. Leave Encashment

5.Remuneration: -20-30 K. shall base on current CTC & Experience.

**Interested can contact on 9319298698.**

**Brief About Company**:
**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in Chat Support?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9319298698

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