Call Centre Executive
5 days ago
Ø **Call Centre Executive Job Description**:
Call center representatives use their knowledge of hospital products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
Ø **Call Centre Executive Job Responsibilities**:
- Greeting customers in a friendly, professional manner using the suggested script.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Adhering to hospital policies and procedures.
- Utilizing software, databases, scripts, and tools appropriately.
- Providing extant and prospective members with the details of network providers.
Ø **Call Centre Executive Job Requirements**:
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of hospital products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Fluency in multiple languages may be desired.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹12,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Fixed shift
- Rotational shift
Ability to commute/relocate:
- Mulund, Mumbai, Maharashtra, Mumbai - 400080, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
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