IT Site Support Technician

1 week ago

Bengaluru Karnataka, India Milestone Technologies, Inc. Full time

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
One of the requirements for this position is a passion for serving customers with an ability to adapt quickly and engage in both problem resolution and problem prevention. We expect you to be a self-starter, technically adept, able to work independently and within a team, and have a friendly positive attitude.
- Analyse, test, and debug compute device systems.
- Customize systems for specific functional areas or unique user needs.
- Laptop/Desktop Break-Fix, Remote Desktop Support.
- Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
- Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes.
- Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.
- Reimaging with Data transfer a requirement
- New HW delivery and setup. May require lifting of boxes and compute HW in addition to installation under desks
- Printer installation and troubleshooting.
- Problem diagnosis and resolution.
- Reporting to customers and management on status, resource needs, and projected outcomes.
- Ensure client satisfaction and client management.
- Provide user training and education.
- Remain current on emerging technologies via professional groups, trade magazines etc.

**Required Skills**:
- 5 - 7 years of IT support experience, including 2+ years supporting executives
- Strong diagnostic skills and ability to troubleshoot computer hardware problems.
- Advanced familiarity with Operating Systems:

- MacOS
- Windows
- Android
- IOS
- Proficient in the following: TCP/IP, DHCP/DNS, Routing, Network Testing, WiFi
- Technical knowledge of laptop PCs, zero clients, virtual workstations, Microsoft Windows OS and networking.
- Experience with JIRA, ServiceNow, or equivalent incident management systems.
- Experience with Cisco Software - Cisco Meraki
- Experience with Active Directory, Encryption services, Amazon Workspaces, and Office365 would be plus
- Experience working in a Cloud environment would be preferred
- Basic knowledge of Applications troubleshooting.
- Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and VIPs when providing Desktop Support
- Ability to work collaboratively with other IT Regional Specialists and cross-functional technical team members to support deadlines; ability to work independently as well.
- Ability to interface with executive level internal employees and troubleshoot their compute requirements.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Ability to handle multiple tasks concurrently with competing deadlines.
- Ability to handle installations, troubleshooting, user training, and relationship management.
- Ready to work in shift and provide on-call support.

Preferred Skills:
**Compensation**:
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and sta

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