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Cyberark

2 months ago

Hyderabad, India Intellismith Full time

Leading IT company

**CyberArk**:
800000 - 1000000 /Annum

Hyderabad, Bangalore

Mid-Senior Full Time On-Site

**Job Details**:
MAndatory Keyskills**:CyberArk, PAM and IAM.**

**Job Location: Hyderabad and Bangalore.**

Resolve issues where resolution exists in CyberArk support documentation, knowledge management tool and/or knowledge base
- Collect information and escalate to CyberArk Tier 2 Support if the issue is not able to be resolved by Consultant.

Identify and report to CyberArk issues that are not documented or documented inaccurately in CyberArk support documentation, knowledge tool and/or knowledge base
- At least 2 years’ experience in Technical Support or a position of similar nature in a software company.
- Experience of directly supporting enterprise-level customers.
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Must have excellent communication skills and a passion for providing world-class service.
- Ability and desire to learn products and technologies.
- Must be able to work independently as well as with others, as part of a domestic and international team.
- Excellent time management, decision making, prioritization and organization skills.
- Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server.

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