Customer Service Coordinator

3 weeks ago

Coimbatore, India MAGNIC Technologies Private Limited Full time

**Job description**

As a service coordinator, you manage service teams and facilitate communication between service engineer. You are in charge of achieving sales goals and maintaining positive customer relations. You'll spend a lot of time on administrative tasks such as managing schedules and ensuring customer satisfaction.

**Roles & Responsibilities**:

- Support the Manager(s) in day-to-day sales and escrow activities through collection and dissemination of information for individual communities, lenders, and escrow associates.
- Assist in backlog management, by calling customers and coordinating transaction to the close of escrow. **(Female Only)**
- Assist sales & service department and sales team with all sales & service department needs, run reports for Management, participate and attend sales calls, and support sales department associates to ensure all sales files, necessary documents are complete, compliant, and close successfully.
- Will assist with all community support and closing procedures for sales and escrow department.
- Self-guided tours and other trackable data.
- Provide virtual collateral material for all communities and special event planning as applies.
- Assist in organizing and collating all necessary information items for sales department on assigned communities.
- Typing business letters, memorandums, standard operation forms, reports and other correspondence in an accurate and timely manner as directed.
- Ability to meet deadlines while maintaining a professional attitude.
- Perform administrative support: spreadsheets, word processing, copying, answering phones, and handling incoming and outgoing correspondence as requested.
- Perform all other duties as assigned.

**Skills**:

- Excellent interpersonal skills and great attitude
- Detailed and numbers oriented
- Ability to work in a fast-paced environment
- Strong organizations skills
- Maintain regular attendance and punctuality relative to daily work schedule is required
- Follow directions from a supervisor
- Understand and follow work rules and procedures
- Accept constructive feedback.
- Languages - Tamil, English & Hindi (Speaking)

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- What is your current CTC and Expected CTC?
- When is your Expected Joining date?

**Experience**:

- Customer relationship management: 2 years (required)

**Language**:

- English Fluently (preferred)

Work Location: One location

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