Customer Care Executive
5 months ago
Profile: Customer Care Executive (In bound process)(On Site)
**Salary**: INR up-to 15,050 (Language known: Kannada, Tamil, Telugu, & Malayalam)
**Salary**: INR up-to 13,900 (Language known: English and Hindi)
Location: Noida sec
- 63
Shift : Day Shift
Timing : 9 pm to 6 pm
Experience: 6 months
Job Summary: We're looking for a dedicated and customer-focused individual to join us as a Customer Care Executive. Your primary responsibility will be to ensure exceptional customer service and satisfaction by addressing inquiries, resolving issues, and providing information about our products or services.
Key Responsibilities:
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints, providing appropriate solutions and alternatives.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved and their needs are met.
- Collaborate with other departments to resolve complex customer issues.
- Stay up-to-date with company products, services, and promotions.
- Meet and exceed customer service performance goals and targets.
**Qualifications**:
- Bachelor's degree is required.
- Proven customer service experience or relevant work experience.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using computers and customer service software.
- Adaptability and a willingness to learn about the company's products and services.
Shift: Female
- 7am to 7pm (rotational shift and week off)
Male
- 24*7 (rotational shift and week off)
Training Period: 15 days (we pay stipend per day 100 Rs.)
Skills: English & Hindi
Age limit: 18 to 35
**Job Type**: Full Time
**Salary**: ₹13,900.00 - ₹15,500.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Telugu, Malayalam, Kanad (preferred)
- English (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8178613779
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