Sales and Support Generalist

6 months ago

Tirunelveli, India Touch Logic Technologies Full time

We are looking for a friendly, well-spoken **Sales and Support Generalist **to assist our company in expanding our customer base. The sales and Support representative's responsibilities include generating potential leads, soliciting potential customers, facilitating sales, and connecting customers with the right salesperson.

To be a successful Sales and Support Representative, you should have excellent communication, interpersonal, and customer service skills. You should also demonstrate the ability to meet deadlines and have strong analytical and mathematical skills.

**Objectives of this role**
- Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs
- Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities
- Provide support to customers by addressing inquiries, resolving issues, and offering product/service information.
- Assist the sales team with administrative tasks, including preparing sales proposals, presentations, and sales contracts

**Responsibilities**
- Identify the needs of prospects, and suggest appropriate products or services
- Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and sales executives
- Report to sales manager with weekly, monthly, and quarterly results

**Required skills and qualifications**
- Two or more years of experience in Sales and Support, with a track record of exceeding lead targets
- Proven, creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization

**Preferred skills and qualifications**
- Bachelor’s degree (or equivalent) or at least two years of relevant work experience
- Experience as a sales and Support representative, with a track record of achieving sales and support quotas
- Proficiency with Salesforce or other CRM software

Pay: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift
- Rotational shift

Travel requirement:

- No travel

**Education**:

- Bachelor's (required)

**Experience**:

- IT SALES: 1 year (required)
- Customer support: 1 year (required)

**Language**:

- English (required)

Ability to Relocate:

- Tirunelveli, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

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