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Customer Support Executive
4 months ago
Job description
- Deal with customer complaints or issues.
- Create new cases and update existing cases in our customer database.
- Identify root cause and resolution of major incidents.
- Troubleshoot, diagnose and resolve fault at time of answering where possible.
- Must have excellent communication & writing skills to deal with customers. Ability to meet deadlines and priorities tasks.
- Excellent phone etiquette and active listening abilities.
- Customer Success, Service & Operations - Other Electronic Components / Semiconductors
- Customer Success, Service & Operations
Key Skills
Blended Process, Customer Service Representative, Customer Relationship, Communication Skills, Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Handling Interpersonal Skills.
**Salary**: ₹150,000.00 - ₹240,000.00 per year
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
**Speak with the employer**
+91 9205963622