Customer Service Representative

6 months ago


Najafgarh Delhi Delhi, India Vertex Cosmos Solutions Full time

**Position - Customer service representative**

**Location - Moti Nagar Delhi**

**Experience - fresher/experience**

**Budget - 1400 - 15000 per month**
- They will be talking to customers
- Resolving customers’ queries on phone
- Deal with customer centricity
- Documenting the conversation & resolution
- Identify the customer Escalation and act according to it
- Should have very good reasoning & logical approach towards the customer centric activities (as process requires logical

people to analyze the situation & respond accordingly).

Education/ Experience Requirements
- Only Graduates (Fresher / Experienced )
- Previous experience in a customer support role will be an added advantage.
- Problem solving skills

Requirement
- 6 days with rotational off
- Working window will be of 8 am to 8pm (Rotational Day Shifts)
- Shift Hours - 9 hours and 8 hours production
- Fluent in Hindi-English languages

**Rounds**: HR Round -> Skill Assessment ->Operations Round -> Client Round

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- Rate yourself in English out 10 ( example - 8/10 )?
- What is your current ctc ( monthly)?
- What is your notice period ( if currently serving notice period please mention LWD)?
- This job have max ctc for freshers ( 15 k) and for experience ( 16 ) k are you comfortable?
- What is your current location?
- This Job allows Face to Face round of interview Are you comfortable to go?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Telecommunication: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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